Occupational Health Team Lead

Abbott • Kansas City, KS

3d • Onsite

About The Position

Abbott Toxicology is seeking an Occupational Health Team Lead for its onsite Kansas City, Missouri location. Abbott Toxicology provides drug and alcohol testing solutions to employers, laboratories, and government agencies. The Team Lead leads and develops Occupational Health Coordinators and Data Entry Representatives who support occupational health service events, clinic follow-up activities, and data management. This role is the primary escalation point for operational issues and helps maintain quality, productivity, and service excellence.

Requirements

• High school diploma or equivalent.
• Ability to perform the essential functions of both the Occupational Health Coordinator and Data Entry Representative roles.
• Ability to complete cross-training across all Occupational Health department functions within 30 days of assuming the Team Lead role.
• Demonstrated experience coordinating work, training others, or providing operational guidance in a customer support, healthcare operations, or administrative environment.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• Experience leading, mentoring, or training team members in an operations or service environment.
• Experience handling escalated customer, clinic, or account-related issues through resolution.
• Experience monitoring team performance, workloads, and operational metrics.
• Ability to quickly learn new systems, processes, and regulatory requirements.
• Proven ability to work independently, prioritize competing responsibilities, and drive results.

Responsibilities

• Provide day-to-day leadership, coaching, and direction to Occupational Health Coordinators and Data Entry Representatives.
• Serve as the subject matter expert on departmental procedures and ensure work is completed accurately and consistently.
• Train and onboard new team members, monitor their progress, and provide ongoing performance feedback.
• Assign and prioritize work to meet service levels, quality standards, and operational goals.
• Act as the first point of escalation for clinic account issues, coordinate resolutions, and communicate outcomes to clients.
• Partner with management to identify process gaps, operational risks, and opportunities for continuous improvement.
• Monitor team productivity, documentation quality, and follow-up activities to support timely issue resolution.
• Identify backlog trends and workflow challenges and recommend efficiency improvements.
• Document, track, and escalate unresolved concerns to management as appropriate.
• Participate in client calls and help address service-related questions and concerns.
• Support cross-functional initiatives and other departmental projects as assigned.

Benefits

• Employees may qualify for free medical coverage through the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities with an international company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED