Occupational Health Administrative Coordinator

Uptown Providers PC•Tigard, OR

7d•$21 - $25•Hybrid

About The Position

The Occupational Health Administrative Coordinator (OHAC) provides essential financial and administrative support to the Occupational Health department. The role maintains client relations and supports the financial health of the company by managing the end-to-end accounts receivable and collections process. The OHAC delivers critical operational support, data management, and client coordination daily to ensure seamless department performance. The OHAC will utilize a strong administrative-focused skillset to support our growing Occupational Health line of business. The OHAC is responsible for coordinating the day-to-day workflow of OccMed billing and collections. The OHAC serves as a liaison between the department sales team and OccMed clients. As well as working in conjunction with clinics, managers and other team members.

Requirements

Heavy phone experience preferred
Minimum one year experience working collections or AR preferred
Experience in medical billing preferred
Experience working with an EMR preferred
Basic knowledge of Accounts Receivable functions preferred
Excellent customer service skills
Excellent data entry and organization skills
Ability to multitask while paying attention to detail
Demonstrated ability to work independently and efficiently to accomplish required tasks and duties with minimal supervision
Ability to work at a rapid pace, being involved in several duties at one time
Ability to stay positive in a stressful environment
Excellent verbal and written communication skills
Ability to communicate effectively with team members and clients
Ability to read and interpret documents such as protocols and billing codes
Ability to communicate professionally and effectively with clients, specifically demonstrating professional phone and email etiquette
Regularly required to talk or hear at normal levels
Regularly required to stand, walk, sit, use hands to handle or feel, reach with arms and hands
Occasional bending, stooping, kneeling, crouching, crawling, and reaching
Ability to sit or stand at a workstation for extended periods (up to 8 hours a day)
Ability to lift, carry, push, and pull up to 25 lbs. independently.
Excellent fine motor skills for handling delicate internal computer components, manipulating small screws, crimping ethernet cables, and typing efficiently.
Vision corrected to normal range and occasionally requires close vision and ability to adjust focus
Reliable transportation and ability to occasionally travel to different office locations, clinics, or user workstations within the Portland-Vancouver area as requested is required.

Responsibilities

Monitor accounts receivable weekly to identify overdue accounts, analyze AR capture, and prioritize collections for accounts over 30, 90, and 120 days.
Utilize integrated billing systems (Cowork and Experity) to update balances, research past due accounts, and prepare weekly AR reports with comprehensive collection notes.
Resolve client billing inquiries and complaints through proactive outreach and coordination with the Occ Med sales team.
Serve as a primary liaison for clients, providing results, answering billing emails, and managing inquiries with professional phone and email etiquette.
Support the Sales Team by building or updating client protocols and assisting with account management for assigned portfolios.
Establish positive working relationships across all clinics and departments to facilitate training and ensure client satisfaction.
Maintain an accurate and active database of company contact information and client protocols across multiple EMR systems (Experity, CoWork, Medfiller) and CRM platforms.
Oversee Occ Med appointment scheduling; including answering patient calls, processing PO or referred appointment requests, and converting company forms into fillable PDFs.
Investigate delays in service delivery to ensure results are sent within 24 hours of appointments.
Uphold HIPAA laws and guidelines while performing all duties without exception.
Maintain expertise on industry standards and trends including OSHA, DOT, and FMCSA regulations.