Occupancy Specialist Apartment Community

Investment Property Group•Oxnard, CA

5d•Onsite

About The Position

Investment Property Group (IPG) is seeking a dedicated Occupancy Specialist to support the operations at Channel Island Apartments, a 152-unit affordable apartment community in Oxnard, CA. This role is responsible for processing applications and recertifications for income-eligible households in accordance with HUD, LIHTC (Low-Income Housing Tax Credit), and other regulatory requirements. The Occupancy Specialist plays a key role in ensuring compliance with all housing program guidelines while also contributing to leasing, marketing efforts, and resident relations to support community stability and satisfaction.

Requirements

1+ years’ leasing experience within the property management industry is required.
Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members.
Exceptional time management and problem-solving skills.
Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic.
Experience with rent collection and delinquency management.
Be able to identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement.
Ability to handle complaints and ensure community standards are upheld.
Strong verbal and written communication skills to interact with tenants, contractors, and local authorities.
Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates.
Proficiency in property management software (i.e., Yardi, CRM, Blue Moon, Rent Café, Vendor Café, Client Central).

Nice To Haves

Bilingual proficiency in English and Spanish is a requirement for the position.
Knowledge of tax credit and section 8 programs is preferred.
Excellent time management and organizational skills with the ability to manage time and prioritize tasks effectively.

Responsibilities

Oversees the application process for new move-ins and at each recertification within established regulatory guidelines.
Conduct property tours for prospective tenants through apartment community, units, and common areas.
Develop strategies to attract prospective tenants, including follow-up on leads and hosting promotional events.
Foster a positive, active, and collaborative relationships with residents, employees, and associated agencies.
Completes resident move ins and move outs in compliance with company procedures.
Work closely with property manager and maintenance teams to ensure seamless living experience for residents.
Monitor local market conditions and competitor activities to provide insight that support effective leasing strategies.
Maintains a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders.
Attends and participates in professional activities, meetings, organizations, and regulatory agency meetings or inspections.
Works to ensure that residents have a clean, safe, and well-maintained community.
Performs annual or more frequent inspection of units and follow ups.