Remote OCCC Sales Supervisor

ORKIN, LLC•Atlanta, GA

62d•Remote

About The Position

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant. Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

Requirements

High School/GED
2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
2-4 years of experience leading a remote team
Ability to pass a background and drug screen
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
Excellent interpersonal and communication skills
Demonstrated ability to prioritize tasks and manage time efficiently
Proficient in Microsoft Office
Comfortable working in a high-volume role
Basic computer skills in various software and web-based applications

Nice To Haves

We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Responsibilities

Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
Conduct regular team meetings to improve skills, share best practices and deliver key communications.
Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
Work directly with other supervisors to ensure reliability and teamwork for the department.
Exercise consistent independent judgment and discretion in matters of significance.
Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
Support the continued growth of the Sales department through continuous process improvement initiatives
Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

Benefits

A Competitive Compensation package with bonus potential
Comprehensive benefits package including medical, dental, vision & life Insurance
401(k) plan with company match,â¯employee stock purchase plan
Paid vacation, holidays, andâ¯sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Inclusive training programs as the industry leader

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