Supervisor, Scheduling - REMOTE

CHS Career Site

1d•Remote

About The Position

As a Scheduling Supervisor at Community Health Systems (CHS) - Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: 120 hours of PTO 7 paid holidays Employee Incentive Program (ICP) Group Medical, Dental, & Vision Educational Assistance 401(k) Plan Sick Time Long-Term Disability Job Summary The Scheduling Supervisor is responsible for assisting the Manager in daily operations of the Scheduling team. Assists leadership with development of staff and goals of the department. As a Scheduling Supervisor at Community Health Systems (CHS) - SSC Sarasota, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical insurance, dental insurance, vision insurance, PTO, 401K, sick time, holidays, and bonus where eligible. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota support facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers. INDSSFLRCSC

Requirements

Education: Bachelor’s Degree
Experience: 1-3 years related work experience
To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software

Nice To Haves

Education: Master’s Degree

Responsibilities

Monitors daily operations of the department to ensure excellent customer service is achieved with both internal and external customers.
Maintains and builds working relationships between the department and their respective hospital departments, including central scheduling, registration, physician offices, etc. by gathering feedback from all parties to identify methods to improve service and productivity.
Adheres to call monitoring process.
Communicates operations status to leadership by providing daily/weekly data regarding department opportunities for improvement
Demonstrates ability to assign additional job duties based on department need that may be in addition to or in place of those normally performed by employees in a fair, timely, and efficient manner.
Monitors staff productivity and suggests/provides training, coaching, mentoring, etc. in a proactive fashion based upon CHS standards.
Consistently maintains professional level of communication with staff, both oral and written.
Gains experience in all areas of the department in order to properly supervise, provide back-up, educate, train, etc.
Serves as backup to staff when necessary to ensure daily standards are maintained.
Ensures all staff are educated on resources/tools necessary to perform their duties as assigned or requested with a positive attitude.
Actively engages staff to promote team work amongst their dept. and other depts. within the SSC and hospitals.
Monitors and provides daily staff productivity
Monitors daily workflow and makes adjustments as needed
Handles escalated situations in a calm, professional manner
Thoroughly reviews problem accounts and communicates resolutions in a professional manner
Oversees special projects to ensure they are completed in a timely manner
Assists with Departmental training
Attends educational sessions and department meetings as scheduled
Performs other duties as assigned.
Complies with all policies and standards.