TechOps Supervisor - Remote

Best Western Hotels & Resorts • Milwaukee, WI

9d • $74,900 - $99,000 • Remote

About The Position

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry. Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality! Summary: We are seeking a strategic and hands-on TechOps Supervisor to lead a team focused on enabling product teams (PTS) through operational excellence, observability modernization, and SDLC maturity. This role will be instrumental in driving automation, reliability, and performance across our TechOps domains. The ideal candidate brings a strong technical foundation, people leadership experience, and a passion for continuous improvement aligned with DevSecOps and SRE principles.

Requirements

• 8+ years in TechOps, DevOps, or SRE roles, with 4+ years in a people management capacity.
• Strong hands-on experience with: Ansible, Bash, Python, Chef, Ruby Terraform, Git, GitHub, GitHub Actions AWS (EC2, ECS, Lambda, API Gateway, Load Balancers)
• Deep understanding of observability practices: tracing, tagging, instrumentation, and monitoring at scale.
• Proven experience implementing and tracking DORA metrics: Deployment Frequency, Lead Time for Changes, Change Failure Rate, and Time to Restore Service.
• Demonstrated success in automating operational workflows and scaling solutions.
• Excellent collaboration and communication skills with a track record of working closely with software engineering teams.

Nice To Haves

• Experience in large-scale enterprise environments.
• Familiarity with DevSecOps practices and compliance frameworks (e.g., PCI-DSS, CIS GitHub Benchmark, Release Policies).
• Exposure to AIOps, incident management tooling, and service ownership models.
• Experience managing hybrid cloud or multi-region environments.

Responsibilities

• Lead and mentor a team of Specialists, fostering a culture of ownership, collaboration, and continuous learning.
• Drive the TechOps roadmap with a focus on: Product team support (PTS) Observability modernization (tracing, tagging, instrumentation) SDLC observability and DORA metrics Infrastructure as Code (IaC) maturity
• Enable Change and Problem Management teams to leverage Datadog observability tools for evaluating release quality. This includes training them on using SLOs, DORA metrics, and CI Visibility dashboards, and partnering to build meaningful visualizations that inform decision-making and improve change risk assessments.
• Partner with the Incident Response Team (IRT) to ensure monitoring efforts are focused on actionable, high-value alerts. Collaborate to reduce false positives, validate operational and technical procedures, and improve alert tagging and mapping.
• Support the IRT team in managing Datadog On-call and Incident Management workflows, including optimization of the Incident Management and On-call analytics dashboards.
• Oversee implementation and optimization of: CI/CD Observability pipelines to ensure Operational Readiness standards are met. Monitoring and alerting systems Instrumentation of Cloud infrastructure (Serverless, EC2, ECS Fargate) Observability IaC configurations (Terraform, Ansible, Chef)
• Champion automation of operational procedures to reduce toil and improve reliability.
• Ensure systems are scalable, secure, and cost-optimized.
• Work closely with development teams to align on service reliability, performance, and instrumentation.
• Act as a liaison between TechOps, Engineering, Security, and IT to support developer productivity and platform goals.
• Communicate project status, risks, and impact to both technical and non-technical stakeholders.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed