OCC Supervisor - Remote

Starlink Aviation•Dorval, QC

8h•Remote

About The Position

As the Operations Control Center (OCC) Supervisor, you will play a pivotal role in effectively coordinating flights, and monitoring the operational performance of flight followers, flight coordinators, and pilots. You will provide guidance, support, and coaching to ensure a high-performing and cohesive team environment while managing the day-to-day operations of Starlink Aviation's operations control center.

Requirements

In-depth knowledge of aviation regulations, including flight planning and industry best practices
Experience with customs regulations
Proven experience (minimum 1 year) in an aviation operations environment, ideally within an Operations Control Center (OCC)
Excellent verbal and written communication skills in both French and English; additional languages are considered an asset
Flexibility to work variable schedules, including evenings, weekends, and holidays, in a 24/7 operational environment
Proven experience in aviation operations, preferably within an Operations Control Center
Strong knowledge of aviation regulations, operational procedures, and industry best practices
Exceptional problem-solving and decision-making abilities, particularly in high-pressure situations
Effective communication and interpersonal skills
Excellent verbal and written communication skills in French and English
Proficiency in the use of aviation operations software, communication systems, and other relevant technologies
Strong organizational and multitasking skills, with the ability to manage multiple flights and priorities simultaneously
Flexibility to work irregular hours, including evenings, weekends, and holidays, to ensure 24/7 Operations Control Center coverage
Commitment to safety, strong attention to detail, and a customer-focused mindset

Nice To Haves

additional languages are considered an asset

Responsibilities

Oversee Operations Control Center (OCC) activities to ensure compliance with company procedures and regulatory requirements
Coordinate flight operations, including flight planning, crew scheduling, aircraft assignment, and resource allocation, to optimize operational efficiency
Monitor and analyze real-time operational performance, including flight departures and arrivals, delays, and disruptions, taking proactive measures to mitigate issues and minimize impact
Maintain effective communication channels with pilots, flight crews, and other stakeholders to ensure smooth operations and provide timely updates
Collaborate with flight dispatchers, coordinators, charter representatives, and maintenance teams to manage operational disruptions such as weather events, aircraft maintenance issues, or air traffic restrictions, implementing appropriate solutions and contingency plans
Ensure compliance with aviation regulations, company policies, and safety standards across all operational activities
Foster the continuous development and improvement of a teamwork-oriented culture, facilitate open communication, and promote collaboration within the OCC and across departments
Conduct quality investigations and implement corrective actions as required
Stay up to date with industry regulations, best practices, and technological advancements, and implement relevant improvements and innovations
Support a global operational scope and international relationships, coordinating with regulatory authorities such as Transport Canada (TC), Federal Aviation Administration (FAA), and European Union Aviation Safety Agency (EASA) to ensure compliance and the effective management of international flight operations
Perform all other related duties as assigned