Occ Health Medical Assistant

Banner Health•East Hartford, CT

6d•$21 - $32

About The Position

The Occ Health Medical Assistant supports clinicians and nursing staff in providing medical care and implementing and evaluating direct patient care. The role uses specialized knowledge, judgment, and skills to deliver a positive patient experience in Banner Health’s Occupational Health Clinics, which provide services including workers’ compensation injury care, drug and alcohol testing, physical examinations, Department of Transportation exams, and OSHA-mandated exams. The position assists with injury intake and management and new-hire occupational health screenings, which may include drug screens, breath alcohol testing, pulmonary function testing, audiograms, respiratory mask fitting, immunizations, and blood draws. The Medical Assistant prepares patients for exams and treatment, assists providers with examinations and minor procedures, coordinates patient care and related services, maintains clinical records and equipment, and supports clinic operations. The position works under the direct supervision of providers and interacts with patients, families, clinicians, staff, and external contacts.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Medical Assistant certification is required. If not eligible for certification at hire, complete CEUs for ABR-OE and obtain active certification within one year of hire; an uncertified Medical Assistant may remain in the position for no more than 12 months after hire.
Acceptable active certification: RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
Current BLS certification upon hire.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.

Responsibilities

Prepare patients for exams and treatment by recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to the clinician.
Assist providers with exams and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; serve as a chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, scheduling, and communicating test results to patients; support clinicians in providing optimal care.
Administer medications in accordance with established policies and procedures or as directed, as applicable.
Provide clerical support for patient notifications and documentation, maintain complete medical records, and submit accurate billing information promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies and stock patient care areas; monitor inventory of medications, injectables, immunizations, and equipment, including expirations and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources to support responses to changes in patient and family health status; communicate with physician offices to report, request, or clarify information.