OCC Dispatcher

Kansas City Area Transportation Authority•Kansas City, MO

1d•Hybrid

About The Position

The primary responsibility of the OCC Dispatcher is to assign work to bus operators and coordinate schedules/trip plans for effective and efficient service. The Dispatcher is also responsible for coordinating and communicating between and among operating entities and maintaining effective and efficient service.

Requirements

High school diploma or equivalent
One (1) to three (3) years of experience in dispatching.
An equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities may be considered.
Valid Driver’s License
Thorough knowledge of the Greater Kansas City area.
Knowledge of safety rules, violations, procedures, and policies.
Knowledge of English grammar, spelling, punctuation.
Knowledge of principles and practices of basic bookkeeping.
Knowledge of modern office procedures, methods, and computer equipment.
Knowledge of investigation techniques.
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships.
Conflict resolution skills.
Ability to perform basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
Organization and time management skills.
Customer service skills.
Ability to meet schedules and deadlines of the work.
Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
Ability to accurately organize and maintain paper documents and electronic files.
Ability to maintain the confidentiality of information and professional boundaries.
Ability to communicate effectively orally and in writing.
Ability to interact professionally with various levels of KCATA employees and outside representatives.
Ability to prepare comprehensive reports and correspondence.
Ability to operate radio.

Responsibilities

Provides operators with information regarding operational changes, hazards, problems, assignments, and requirements to see management personnel.
Prepares all sign-on/off sheets and time sheets. Ensures proper records regarding operators are maintained.
Coordinates activities and communications between district supervisors, maintenance personnel, operators, and radio dispatchers to ensure effective and efficient operation of the system.
Investigates accidents, incidents, passenger disputes, and disturbances regarding RideKC. Coordinates with police agencies regarding assaults, disturbances, and undercover operations.
Audits service, routes, and road conditions and recommends alternate routes to dispatch or suggests service improvements.
Prepares daily work assignments with available personnel to perform work assignments according to the collective bargaining unit agreement guidelines.
Monitors operations system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness. A few examples, but not all-inclusive, would be late/early pull-out, Route OTP, route adherence, vehicle location, current route(s) etc.
Responds to incoming calls on the radio as received to coordinate information regarding on-street operations. Takes immediate action after calls are received to ensure the personal safety of bus operators, other employees, and passengers.
Gathers relevant information, communicates, and prepares written reports for accidents and incident occurrences to assess unusual conditions, injuries, or excessive property damage.
Ensures work is aligned in accordance with the collective bargaining unit agreement.
Answers incoming calls to RideKC Flex, explains how the service operates and informs the caller how to access it.
Collects, coordinates, and communicates daily to ensure effective and efficient operation including subscriber, reservation and service request information, and schedules trips and cancellations daily to accurately maintain the Flex database accurately.
Other duties as assigned.