Observatory Ambassador

ASM Global•New York, NY

5d•Onsite

About The Position

The Observatory Ambassador is a dynamic, guest-facing role dedicated to creating memorable experiences for all visitors. Focused on the overall guest journey, this position ensures that local, national, and international guests connect meaningfully with the Observatory’s offerings. Ambassadors play an integral role in delivering a welcoming, informative, and engaging environment that enhances every guest’s visit.

Requirements

Minimum of one year experience hosting in attractions, entertainment, or hospitality environment
Multi-lingual and sign language capabilities preferred
Energetic and outgoing personality
Sufficient mobility to perform assigned tasks including constant reaching, bending, pushing, and pulling for extended periods of time
Ability to engage guests and work in a busy, highly interactive environment
Ability to always demonstrate a high level of professionalism and customer service
Ability to memorize historical and technical information
Ability to stand for extended periods of time
Ability to lift and transport items weighing 10-20 pounds (occasionally 30)

Nice To Haves

Multi-lingual and sign language capabilities

Responsibilities

Greet guests as they enter assigned areas
Ensure the safety of our guests while on tour or in assigned areas
Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
Retain learned knowledge and subsequently share it with guests by providing operational answers (e.g., observatory lay-out, experience locations) to all inquiries
Perform and present information in a concise, audible manner to guests—speaking loudly, clearly, and having a commanding presence
Perform other duties as necessary or as required by management