Observation Unit Patient Care Coordinator

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

This position is primarily responsible for providing personalized and responsive quality care in a productive and cost-efficient manner and support team members, patients and administration with facilitating patient care processes. The role involves coordinating patient appointments, consultations, and follow-up visits, collecting and verifying patient information, acting as a liaison between patients and the medical team, and working closely with providers to ensure seamless care. The coordinator will also manage referrals, maintain accurate patient records, track patient progress, and ensure compliance with company policies and regulatory guidelines. Additionally, the position requires assisting patients with concerns, maintaining professional development, and ensuring strict confidentiality.

Requirements

A graduate with a High School degree or military equivalent training required.
Must be able to communicate effectively in both written and verbal forms.
Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance.
Close vision and ability to adjust focus.
Must be able to work efficiently under pressure.

Nice To Haves

Knowledge of case management, quality management, utilization management and risk management preferred.

Responsibilities

Coordinate patient appointments, consultations, and follow-up visits.
Collect and verify patient information, including medical history.
Act as a liaison between the patients and the medical team.
Work closely with providers to ensure seamless care for patients.
Coordinate referrals to specialist or other services when needed.
Maintain accurate patient records, including medical history, appointments, and treatment updates.
Track patient progress and assist in the quality improvement initiative by reporting on outcomes and trends.
Ensure all medical records are up-to-date, accurate, and readily available for the healthcare team.
Prioritize patient needs and ensure timely care delivery in a fast-paced environment.
Ensure customer service is always maintained at the highest level.
Ensures clinics compliance to company policies and procedures.
Ensures compliance with Regulatory Agencies’ guidelines.
Assist patients with problems or concerns as may arise.
Maintains professional affiliations and enhances professional growth and development to keep current in the latest trends in collections management.
Maintains strict confidentiality.
Provide bed-side nursing when needed or during peak volume hours.