Observability architect

Capgemini•New York, NY

1d•$101,140 - $182,624•Hybrid

About The Position

Capgemini is hiring a Senior Observability Architect to lead enterprise observability transformation, platform modernization, and operational excellence across hybrid cloud environments. The role focuses on migrating from New Relic to Grafana Cloud, establishing enterprise observability standards, improving operational readiness, and enhancing service reliability through modern telemetry, automation, and proactive operations practices. The architect will develop observability strategy and architecture, implement Grafana Cloud technologies, standardize monitoring and telemetry, and support AWS, on-premises, and hybrid infrastructure. The role also partners with engineering, platform, infrastructure, and support teams to embed observability practices across the software delivery lifecycle, ensure production readiness, and improve incident response and service reliability. This is a hybrid role in NJ/NY or PA.

Requirements

At least 10 years of experience in Observability Engineering, Site Reliability Engineering (SRE), Platform Engineering, Infrastructure Operations, or Enterprise Architecture.
Extensive hands-on experience with Grafana Cloud and Grafana observability technologies, including Mimir, Loki, Tempo, Alloy, and IRM.
Strong expertise implementing and managing OpenTelemetry-based monitoring and telemetry frameworks.
Experience leading enterprise monitoring platform modernization and migration initiatives, including New Relic migrations.
Deep understanding of observability pillars, including metrics, logs, traces, and distributed tracing.
Experience designing and implementing SLIs, SLOs, Error Budgets, and operational health measurements.
Strong experience supporting AWS cloud, hybrid cloud, and on-premises infrastructure environments.
Experience designing enterprise monitoring, logging, alerting, and dashboarding solutions.
Strong production support, incident management, escalation management, and root cause analysis experience.
Knowledge of anomaly detection, predictive monitoring, and proactive operations practices.
Experience establishing observability governance, instrumentation standards, and telemetry quality frameworks.
Hands-on experience with Splunk, New Relic, Power BI, and SQL.

Nice To Haves

Familiarity with cloud-native architectures, Kubernetes, containers, and distributed systems environments.

Responsibilities

Lead enterprise observability strategy, architecture, governance, and operational excellence initiatives.
Drive large-scale migration from New Relic to Grafana Cloud across applications, platforms, and infrastructure environments.
Design and implement enterprise observability solutions using Grafana Cloud, Mimir, Loki, Tempo, Alloy, and IRM.
Establish enterprise standards for monitoring, logging, distributed tracing, alerting, dashboards, and incident management.
Define and implement SLIs, SLOs, Error Budgets, and service health frameworks.
Standardize telemetry collection and instrumentation using OpenTelemetry and Grafana Alloy.
Design observability architectures that support AWS cloud, on-premises, and hybrid infrastructure environments.
Develop scalable monitoring, logging, tracing, and alerting frameworks to improve operational visibility and system reliability.
Drive anomaly detection, predictive alerting, and proactive operational intelligence initiatives.
Collaborate with engineering, platform, infrastructure, and support teams to embed observability best practices across the software delivery lifecycle.
Ensure operational readiness and supportability of platform and application changes before production deployment.
Lead incident response, root cause analysis, service restoration, and reliability improvement initiatives.
Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR) through enhanced observability capabilities.
Create, maintain, and continuously improve Tier 2 and Tier 3 operational runbooks, support documentation, and knowledge repositories.

Benefits

Paid time off based on employee grade, with 12–25 vacation days depending on grade.
Company-paid holidays.
Personal days.
Sick leave.
Medical coverage (or provincial healthcare coordination in Canada).
Dental coverage.
Vision coverage.
Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
Life insurance.
Disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.
The role may be eligible for variable incentives, bonuses, or commissions, depending on the position and applicable laws.