OB Coordinator - Mercy Clinic OB/GYN
About The Position
Join Mercy Clinic OB/GYN as an OB Coordinator and play an important role in creating a supportive, organized, and compassionate experience for our patients. In this role, you’ll help coordinate the details of patient care, serve as a trusted point of contact, and work closely with patients, physicians, clinics, and care team members to help keep each patient’s care journey moving smoothly. This is a great opportunity for someone with medical office or customer service experience who enjoys working with patients, coordinating multiple details, solving problems, and being part of a collaborative healthcare team.
Requirements
- High school diploma
- Valid driver's license
- Previous experience in a medical office or customer service position
- Strong customer service and interpersonal skills
- Professional verbal and written communication
- Critical-thinking and problem-solving abilities
- Strong organization and attention to detail
- Ability to manage multiple priorities and coordinate details
- Ability to type 50 words per minute
- Knowledge of Microsoft Office
- Ability to communicate effectively with patients, physicians, clinics, and team members
Nice To Haves
- BLS certification
Responsibilities
- Serve as a key point of contact for patients and help guide them through their care
- Coordinate office visits, testing, procedures, and other scheduled services
- Assist with patient scheduling and ensure important timelines and follow-up needs are addressed
- Communicate with patients regarding appointments, care needs, questions, and concerns
- Coordinate with physicians, clinics, and other members of the care team
- Collect and coordinate medical records
- Confirm required pre-authorizations and notifications
- Help facilitate physician care plan conferences as needed
- Assist and escort patients during their visits when appropriate
- Monitor deadlines and turnaround times and communicate potential barriers or needs
- Track and report patient and program information as requested
- Answer incoming telephone calls, which may include after-hours calls
- Provide compassionate, professional, and personalized service throughout the patient experience
Benefits
- medical coverage
- dental coverage
- vision coverage
- paid time off
- tuition support
- matched retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
