OAL MARKETING SALES REP

State of Arkansas•Paragould, AR

3d•Remote

About The Position

This position is primarily field-based, requiring daily travel within an assigned territory to visit retailers, monitor inventory, deliver materials, and provide training. The role involves analyzing sales data, resolving retailer issues, promoting products, and identifying opportunities for business growth. The employee works independently while maintaining regular communication with management and completing reporting and compliance requirements. Candidates should be asked to confirm minimum qualifications, including licensure, education, and required experience. Additional questions should assess experience managing a sales territory, working with retailers, and using data to drive decisions. Scenario-based and behavioral questions should evaluate problem-solving, conflict resolution, time management, and the ability to work independently in a travel-intensive role. The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. Job Summary The Marketing and Sales Representative (MSR) will promote and sell OAL lottery products. This position is responsible for overseeing a designated field territory, ensuring consistent and continuous service to our retailers. The MSR will act as the primary customer service and account representative, serving as the main point of contact between retailers and the OAL. In this role, the MSR will train retailers on the lottery games and address any complaints or issues that may arise between retailers and customers. Additionally, the MSR will work to secure new business and ensure that new license applications are completed. The MSR will also collaborate closely with vendor partners to maintain the ongoing workflow of OAL as needed.

Requirements

Skilled in negotiating and resolving conflicts while maintaining positive working relationships.
Ability to analyze sales data, identify trends, and make data-driven decisions.
Familiarity with marketing strategies, promotional campaigns, and brand management.
A strong customer service mindset with the ability to respond to retailer and customer needs in a professional and timely manner.
Experience in dedicated sales route management or direct customer interaction is a plus.
Strong verbal and written communication skills are necessary.
The ability to work independently without direct supervision.
Effective time management and organizational skills are essential.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic office equipment (printers, copiers, fax machines).
A bachelor's degree is preferable, but a high school diploma plus 3 years of sales or customer service experience can be substituted.
Valid Driver’s License.
Ability and willingness to travel, lift, carry, and transport ASL/retailer materials as needed.
Eligibility for Bonding

Nice To Haves

Bachelor’s degree
Several years of experience in outside sales, route sales, or territory management, particularly working with retail or convenience store environments.
Strong relationship-building skills
Data analysis skills
Problem-solving skills
Ability to work independently and meet sales goals.
Experience in field marketing, merchandising, or account management is highly desirable.

Responsibilities

Serves as a customer service representative and liaison for ASL within an assigned territory.
Identifies route requirements and retailer needs, analyzes ticket usage to determine current demands, and coordinates the placement of ASL promotional materials and supplies.
Travels extensively to vendors and retailers to deliver promotional material, provide training, and offer other necessary services.
Utilizes a system to deliver and track tickets, reconciles ticket usage with inventory, adjusts inventory levels, and reallocates tickets to other retailers as needed.
Ensures proper activation for financial accountability and billing purposes.
Analyzes store layouts to recommend the most effective placement of point-of-sale and promotional items.
Instructs retailers on strategies to increase sales, motivates them to promote ASL products, and suggests suitable promotional strategies or programs.
Recruits and secures new retailers, ensuring the completion and compliance of licensing applications.
Trains both new and existing retailers on instant games, other ASL games, and the operation of Lottery validation equipment.
Maintains retailer centers to ensure they are presentable and serve as effective sales tools.
Identifies retailer issues and plans appropriate actions to resolve them, ensuring the rapid delivery of special ticket orders to retailers.
Ensures compliance with ASL rules and regulations.
Completes accounting, security, and sales reports, and meets regularly with the assigned Regional Sales Manager to provide updates and information.