Operations Project Lead

SunPower • Orem, UT

1d • $20 - $23

About The Position

We are seeking a highly organized and proactive Solar Specialist to support the intake, coordination, and execution of orphaned or stalled solar projects. This role serves as a central operational hub between customers, financiers, field teams, subcontractors, utilities, and internal stakeholders to ensure efficient project recovery and completion. This position emphasizes strong project coordination, customer communication, and cross-functional collaboration within a complex and fast-paced solar environment. The specialist will manage projects from intake through remediation, inspection, and PTO, ensuring high-quality outcomes and full transparency across all stakeholders.

Requirements

• Experience in solar project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).
• Familiarity with solar PV systems or electrical diagrams.
• Knowledge of solar PV systems, project lifecycle, or remediation workflows.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with CRM systems, scheduling tools, and MS Office Suite or Google Workspace.

Nice To Haves

• Advanced electrical knowledge of solar PV systems, field service operations, or O&M workflows.
• Experience with permitting, AHJs, utilities, or interconnection processes.
• Experience in a customer-facing service or operations role.
• Ability to interpret basic site plans, scopes of work, or technical documentation.

Responsibilities

• Receive, review, and qualify incoming distressed asset project lists from financier partners.
• Create and manage projects in internal systems from initiation through completion.
• Open and manage required process steps (e.g., DAP Escalation, IX, M2, M3, PTO).
• Ensure accurate data entry, documentation, and status tracking across all project phases.
• Monitor timelines, dependencies, and completion milestones across the remediation lifecycle.
• Coordinate site visits, inspections, and remediation work with customers, field crews, and subcontractors.
• Schedule and manage “Request a Work Order” processes for site surveys and on-site fixes.
• Ensure appropriate resource allocation (preferably install crews or foremen) for accurate scope assessment.
• Coordinate multiple parties, materials, and access requirements to maintain project momentum.
• Serve as the primary point of contact for customers throughout the remediation lifecycle.
• Conduct initial outreach to establish project context and confirm customer participation.
• Execute structured contact attempts (call, text, email) and manage non-responsive cases.
• Provide clear, timely updates on project status, scheduling, and next steps.
• Handle escalations, reschedules, and sensitive customer situations with professionalism.
• Maintain a strong grasp of assigned work in process (WIP), ensuring balance between project throughput and customer experience.
• Gather critical documentation including site plans, permits, and utility information from financiers, customers, AHJs, and utilities.
• Support scope development by reviewing site survey data and identifying discrepancies with plan sets.
• Assist in preparing project bids using established tools and scope inputs.
• Track and manage project progression through permitting, remediation, inspection, and PTO stages.
• Work closely with operations leadership, engineering, electricians, utilities teams, and subcontractors.
• Coordinate with financiers for bid submission, approvals, and project updates.
• Ensure alignment across departments to meet service-level expectations and project timelines.
• Provide accurate reporting and real-time status updates on project pipelines and risks.

Benefits

• Full-time employees are eligible for Health, Dental, Vision, & Life and Accident insurance, an HSA Savings Account, and the opportunity to receive employee stock awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed