O&E Documentation Manager

DecisionPoint | Cortek • ,

3d • Remote

About The Position

DecisionPoint seeks an O&E Documentation Manager to lead the development, management, and maintenance of Operations & Engagement (O&E) documentation within a large federal and DoD-aligned mission environment. This role is responsible for producing high-quality SOPs, workflows, governance artifacts, roles and responsibilities documents, and operational guidance aligned with communications governance standards. The O&E Documentation Manager ensures all documentation is accurate, version-controlled, validated by stakeholders, 508-compliant, and accessible across teams. This role works closely with the PMO, O&E, IT/Cyber/Data Operations, communications governance, and other mission partners to maintain a consistent and well-managed document ecosystem. This position is fully remote.

Requirements

• Candidate must possess a Tier 2 Moderate Risk Public Trust (from any federal agency) or an active Secret clearance or higher.
• Bachelor’s degree in Technical Writing, English, Communications, Information Science, Knowledge Management, or a related field.
• Minimum 7 years of experience in technical writing, documentation management, knowledge management, or process documentation.
• Experience producing SOPs, workflows, governance materials, or operational documentation.
• Demonstrated experience ensuring documentation meets quality, accuracy, and compliance requirements.
• Strong understanding of documentation standards, templates, and structured writing.
• Familiarity with Section 508/WCAG accessibility and document remediation.
• Experience using document management systems, collaboration platforms, and content repositories.
• Knowledge of process mapping tools, workflow design, and visual documentation practices.
• Excellent writing, editing, and document design abilities.
• Strong organizational skills and attention to detail.
• Ability to translate complex processes into clear, usable documentation.
• Strong stakeholder coordination and communication skills.
• Ability to manage multiple document lifecycles in a fast-paced mission environment.
• Commitment to accuracy, accessibility, and documentation governance standards.

Nice To Haves

• Experience working in federal or DoD environments (preferred).
• Experience with O&E documentation, PMO processes, or enterprise governance.
• Familiarity with content strategy or knowledge management frameworks.
• Preferred: 508/WCAG Accessibility Certification
• Preferred: ITIL v4 Foundation
• Preferred: Knowledge Management or Technical Writing certifications

Responsibilities

• Develop, edit, and maintain O&E SOPs, process workflows, governance artifacts, and roles/responsibilities documentation.
• Ensure all documentation aligns with enterprise communications governance and O&E operational standards.
• Maintain version control, document lifecycle management, naming conventions, and archival practices.
• Ensure all documentation meets Section 508/WCAG accessibility requirements.
• Validate content accuracy through coordination with O&E, PMO, IT, Cybersecurity, Data Operations, and communications stakeholders.
• Standardize document formats, templates, and visual structures for clarity and consistency.
• Translate complex operational processes into clear, structured, user-friendly documents.
• Support governance reviews, compliance checks, and document approvals.
• Maintain documentation repositories, indexes, metadata, and cross-references.
• Conduct periodic document audits to ensure accuracy, currency, and alignment with updated processes.
• Support continuous improvement initiatives across documentation and O&E governance practices.

Benefits

• Equal Employment Opportunity and Affirmative Action employer
• In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior