Nyanja Interpreter

LanguageLine Solutions

97d•$1 - $1•Remote

About The Position

LanguageLine Solutions is hiring a Work at Home Bilingual Nyanja-English Phone Interpreter. This is an independent contractor position where interpreters handle calls on demand, rendering conversations between Nyanja and English speakers. The role aims to break communication barriers across various industries including healthcare, 911, first responders, education, government agencies, and business. Interpreters will receive industry-leading training, opportunities for advancement, and work in a certified ASTM and ISO environment, supported by a Senior Language Specialist and Help Desks. The position is remote, requiring a quiet and secure home-office environment.

Requirements

Fluency in Nyanja and English and skilled in the associated cultural dynamics.
Ability to provide cultural competency and assess regional and accent differences.
Excellent listening, retention, and note-taking skills.
Ability to concentrate, stay detached, remain neutral and objective.
Must be at least 18 years of age.
Legally authorized to work in the United States.
Applicants must have work authorization that does not require sponsorship of a visa.
High school diploma or equivalent.
Ability to read and write the requested languages - highly preferred.
Dedicated personal device for business purposes (Desktop/Laptop/Tablet/Smartphone).
High speed Internet connection (download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms).
Must have access to a quiet space free from background noise or distraction.
Must be able to operate a keyboard and mouse and remain in a stationary position.
Must be able to operate company provided software and systems.
Sufficient manual dexterity to type or write.
Able to lift up to 26 lbs.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
Ability to adapt to any LLS technology enhancements.

Responsibilities

Handle calls on demand and render the meaning of conversations between Nyanja and English speakers.
Break communication barriers in industries such as Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.
Process information quickly and concisely, recognizing sensitive cultural differences.
Maintain professionalism and courtesy at all times, using appropriate terminology and understanding common industry procedures.
Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm during interpreting sessions, especially in emergency situations.
Maintain punctuality and availability during work hours.
Follow client instructions in compliance with protocol.
Understand protocol and terminology for various industries including Medical, Insurance, Finance, and Law.
Demonstrate commitment to cultural sensitivity and working in a diverse environment.
Provide the required, company standards of service within a dynamic environment, which may include high call volumes or extended calls without breaks.