NY Connects Advisor

LIFESPAN OF GREATER ROCHESTER INC•City of Rochester, NY

1d•$20 - $22•Hybrid

About The Position

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. Advisors triage calls which come to NY Connects to help the customer access and be aware of long-term support services and public benefit entitlements. There are typically no caseloads (some customers do need short-term follow-up support) and there are no afterhours or on call responsibilities. The NY Connects team works with a hybrid remote work model—one week at home, one week at Lifespan’s main offices which are located in Brighton. Hybrid remote is dependent upon home technology compatibility with phone app and is considered only after staff have completed successful training period, which is typically 4-6 months from hire date. Lifespan is a trusted, mission-driven nonprofit agency with more than 50 years of experience helping aging adults and caregivers. Lifespan is committed to making our agency a great place to work, where our staff can grow professionally while also prioritizing employee wellness.

Requirements

Bachelor’s in Social Work or equivalent degree.
Two years in human services or case management, with at least one year in Aging or Disability.
Must have knowledge of public benefits and community-based long-term supports and services (e.g. Medicaid, SNAP, Social Security).
Ability to work in-office with a team
Proficiency with Microsoft Office products and Zoom
Strong organizational skills
Excellent verbal and written communication skills
Ability to work in multi-cultural situations
Ability to handle stressful situations in a professional and respectful manner

Responsibilities

Provide unbiased information and guidance to older adults, persons with disabilities, caregivers, and allied professionals through the Lifespan NY Connects helpline.
Assess needs and help with referrals, completing applications, locating resources, etc.
Share information, in a professional, non-judgmental, and culturally appropriate manner, about programs and services that support an individual’s independence, choice, and self-determination.
Complete database documentation in an accurate, timely fashion.
Maintain a professional knowledge of services and meet core skill competencies. Participate in agency learning opportunities, cultural competency, and corporate compliance training. NY Connects Advisors are also required to complete CADER Information and Assistance and Options Counselling Certificate programs within timeframes designated by NYSOFA.
Other relevant duties as assigned by the supervisor.