NX Teamcenter PLM Support Engineer
About The Position
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage. About The Role: As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.
Requirements
- Hands-on experience with Siemens NX (modeling, assemblies, drafting)
- 3–5+ years working with Teamcenter data structures and workflows
- Experience troubleshooting PLM/CAD issues in production environments
- Ability to read and interpret NX and Teamcenter logs
- Strong understanding of engineering workflows and product structures
- Ability to distinguish user error from system/configuration issues
Nice To Haves
- Experience with Active Workspace (AWC)
- Familiarity with release workflows and access control models
- Exposure to CAD standards, templates, and automation (Check-Mate or similar)
- Experience in aerospace or complex manufacturing environments
- Understanding of PLM integrations with ERP/MES systems
Responsibilities
- Resolve complex NX and Teamcenter issues impacting engineering workflows
- Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)
- Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
- Analyze system and client logs to identify root causes
- Support Active Workspace (AWC) and Rich Client behavior discrepancies
- Troubleshoot release workflows, approvals, and ownership issues
- Resolve stuck or failed workflows and parallel process conflicts
- Ensure data integrity across BOMs, revisions, and product structures
- Correct part creation, template usage, and data entry issues with engineering teams
- Diagnose client-side issues (cache, environment, SSO/TSA behavior)
- Differentiate system defects from user/configuration issues
- Support upgrades, patches, and environment changes
- Maintain stability during high-usage engineering cycles
- Serve as primary support contact for NX and Teamcenter users
- Provide clear, actionable guidance to resolve and prevent issues
- Develop SOPs, troubleshooting guides, and knowledge base content
- Improve support processes (ticket quality, SLAs, escalation paths)
- Identify recurring issues and drive root-cause fixes
- Partner with PLM and engineering teams to improve usability
- Recommend UX improvements (defaults, templates, workflow simplification)
- Transition manual fixes into standardized, system-enforced solutions
Benefits
- Competitive base pay
- Equity
- Generous parental leave
- Potential for year-end bonuses
- 100% employer-paid health care
- 401k & Retirement Plans
- Weekly Paid Office Lunches
- End of Year Bonuses
- Fully stocked breakrooms
- Stock Options
- Paid Parental Leave
- Unlimited PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
