NX Teamcenter PLM Support Engineer

Hermeus•Atlanta, GA

About The Position

As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.

Requirements

Hands-on experience with Siemens NX (modeling, assemblies, drafting)
3–5+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues

Nice To Haves

Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with ERP/MES systems

Responsibilities

Resolve complex NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Support Active Workspace (AWC) and Rich Client behavior discrepancies
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Ensure data integrity across BOMs, revisions, and product structures
Correct part creation, template usage, and data entry issues with engineering teams
Diagnose client-side issues (cache, environment, SSO/TSA behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions

Benefits

Competitive base pay and equity
Generous parental leave
Potential for year-end bonuses
100% employer-paid health care
401k & Retirement Plans
Weekly Paid Office Lunches
End of Year Bonuses
Fully stocked breakrooms
Stock Options
Paid Parental Leave
Unlimited PTO (exempt) and generous accrued PTO (non-exempt), plus 12 federal holidays off
Pet Insurance