Nutritional Services Attendant

AdventHealth•Orlando, FL

1d•Onsite

About The Position

Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions. Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience. Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores. Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas. Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned.

Requirements

Able to communicate in English [Required]
Ability to communicate with customers, in person and over the phone, professionally and efficiently [Required]
Ability to handle customer interactions in a prompt, courteous, and helpful manner [Required]
Ability to work in a fast-paced environment [Required]
Ability to use common software applications and hardware (e.g., iPad, ToughBook) [Required]

Nice To Haves

Knowledge of therapeutic diets [Preferred]
Ability to effectively multi-task [Preferred]
Bilingual English/Spanish [Preferred]
High School Grad or Equiv [Preferred]
2+ in food service industry [Preferred]
Food Safety Handler Certificate preferred or as required by state
Food Safety Manager Certificate preferred or as required by state
Food Handler Certificate (FHC) [Preferred]
Certified Food Safety Manager (CFSM) [Preferred]

Responsibilities

Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions.
Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience.
Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores.
Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas.
Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment.
Other duties as assigned.