Nutritional Assistant I

Advocate Health

2d•$19 - $28•Onsite

About The Position

This position will mainly work 4pm-8pm, weekends and weekdays. The Nutritional Assistant I provides high-quality patient service in assembling trays, distributing patient trays, retrieval of patient trays, delivery of nourishments and floor stock. Responsibilities include assembling patient trays accurately according to menu selections and dietary restrictions, ensuring food allergies are monitored. The role involves delivering meal carts and distributing patient meals, verifying accuracy at the point of service. Guest relations are key, maintaining a professional image, assisting patients with opening containers, and demonstrating a caring attitude. The position also includes delivering nourishments and floor stock, taking patient calls, and documenting temperatures of food items. Training and participation in meetings and huddles are also part of the role.

Requirements

In high school, high school graduate or GED
6 months in customer service field/ office
Good Computer skills and able to navigate on computer
Good communication skills
Detail and results orientated
Strong organizational skills
Mathematical competence
Ability to communicate effectively; written and verbal
Ability to speak, read and write English clearly and proficiently
Have a neat and professional appearance
Constant hearing and seeing.
Frequent bending, keying, reaching, speaking, standing, walking, lifting, carrying, kneeling and smelling.
Occasional climbing and tasting.
Ability to handle various tasks simultaneously especially during peak hours.
Ability to move 50 pounds.
Ability to lift up to 35 pounds without assistance.

Nice To Haves

Responsibilities

Assembles trays according to patient's menu selections on tray tickets in a timely and accurate manner.
Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
Make sure that food allergies are closely monitored.
Delivers meal carts from ground level to assigned nursing areas within designated time frame.
Distributes patient meals; verifies diet and meal accuracy at point of service.
Maintains professional image and follows department uniform policy.
Transports tray carts, delivers trays to patients.
Assists patients with opening containers, removing lids as needed.
Demonstrates a caring attitude with patients, family and guests.
Responds positively to all requests seeking to maximize dining experience.
Communicates wrong or missing items to the kitchen.
Communicates patients' needs to nursing.
Displays commitment to hospital's philosophy mission statement, BOEs and values in all interactions.
Delivers nourishments to assigned patients.
Delivers floor stock to assigned unit kitchens.
Takes patient menu selections, confirms patients' needs/requests and discusses patients' needs and tray delivery time with nursing or department associates.
Exhibits a friendly, caring attitude and follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
Goes to patient rooms where patients are unable to call down their selections.
Complies with dietary restrictions, (based on the diet ordered by the patient's physician) allergies, dislikes, cultural, ethnic and religious preferences.
Offers alternatives to menu as allowed on prescribed diet when patient inquires or needs additional selections.
Interacts with nursing to ensure patients' diet orders are accurate and patients' food needs are met.
Responsive to patient's needs at all times.
Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
Maintains accurate information for each patient.
Assists dietician with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
Utilizes "Just for You" call system and Care Connection/ CBord information for patient care.
Communicates effectively when assisting patients and/or family.
Communicates between nursing, guest service representatives and tray line associates in order to clarify orders and provide prompt service.
Communicates special patient needs to dieticians and diet clerks.
Assists with training of other associates.
Attends scheduled huddles, in-services and meetings.
Participates in QA/CQI documentation process.
Takes Temperatures to ensure proper food temps are achieved.
Documents temperatures of all steam table items.
Documents time menu is received and when the tray leaves the department for delivery.
Receives, fills and delivers patient tray items to satisfy customers' needs.
Attends huddles, in-services and training sessions to keep current with specific procedures, DNV requirements and changes within the department and/or hospital.
Completes annual CBTs.
Attends orientation and area specific meetings to keep current on area specific changes or concerns and for a communication exchange with peers and management.
Continue to learn ways to which CQI can be applied to our areas to ensure customer satisfaction.

Benefits

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program