Nutrition Technician

Kootenai Health • Coeur d'Alene, ID

1d

About The Position

The Nutrition Technician is part of Kootenai Health’s Hospitality department, a 120-member team providing support services to hospital departments, staff, and patients. The department provides catering, prepares and serves patient meals through a room service program, operates a cafe and coffee service, stocks food and paper items on hospital units, and supports patient nutrition and education alongside registered dietitians.

The Nutrition Technician receives patient meal orders by phone and uses room service and hospital-wide order-entry software to process meals, snacks, and oral nutrition supplements according to dietary needs and food allergies. The role supports patients in making appropriate food selections, communicates with supervisors and clinical dietitians, maintains department records, and contributes to call-center coordination and training.

Requirements

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in a dietary office preferred.

Nice To Haves

• High school diploma or equivalent.
• Training in Dietetics or experience in a dietary office.

Responsibilities

• Answer the telephone and receive patient meal orders using room service and hospital-wide order-entry software.
• Process patient meals, snacks, and oral nutrition supplements according to dietary needs and food allergies.
• Use the allergy clarification flow chart, appropriate scripts and questions, and knowledge gained through training and diet classes to support compliance with diet orders and food-allergy requirements.
• Recognize the dietitian’s role in allergy management and alert the dietitian to needed allergy changes in the EMR.
• Coach patients toward viable menu choices when their initial selections do not comply with dietary requirements, seeking solutions that satisfy patients and help them make informed food choices.
• Take messages, answer questions, and relay information to supervisors and clinical dietitians according to department guidelines.
• Maintain required records, reports, statistics, logs, files, and other documents.
• Follow up on missed meals by offering food to patients.
• Assist with guest trays and staff meals according to procedures.
• Coordinate the call center and assist with registered dietitian projects.
• Lead call-center team meetings.
• Assist with developing training materials and lead call-center training.
• Plan and accomplish goals using experience and judgment.
• Perform other related duties as assigned.

Benefits

• Comprehensive medical coverage, including fully employer-paid options for eligible full-time employees and affordable plans for part-time staff.
• Dental, vision, life, and pet insurance.
• Telemedicine and wellbeing resources available to all employees.
• Tuition assistance after 90 days of employment.
• Retirement plans with pre-tax and Roth options and employer matching from 3%–6%.
• Competitive pay, plus night, weekend, and PRN shift differentials.
• Award-winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps.
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED