Nutrition Services Representative

HealthPartners • Saint Paul, MN

1d • Onsite

About The Position

The Nutrition Services Representative utilizes a thorough understanding of therapeutic diets and takes responsibility for following diet orders and tube feeding orders. This position is responsible for visiting all patients on the ‘Appropriate with Assist’ list, helping them choose appropriate foods within their therapeutic diet needs. In addition, this position is responsible for assembling and mixing all tube feeding orders. Lastly, this position oversees the completion of tasks and duties of the Call Center Associates and acts as a resource in the call center - answering calls, managing caller queue during call back periods, audits, problem solving and effectively communicating with staff and leaders. Performs other duties within the Nutrition Services Department as assigned.

Requirements

• High school diploma or equivalent + 2 years customer service experience OR 6 months of Regions Hospital's Nutrition Services Call Center work experience

Nice To Haves

• Thorough understanding of therapeutic diets

Responsibilities

• Visiting all patients on the ‘Appropriate with Assist’ list, helping them choose appropriate foods within their therapeutic diet needs.
• Assembling and mixing all tube feeding orders.
• Overseeing the completion of tasks and duties of the Call Center Associates.
• Acting as a resource in the call center - answering calls, managing caller queue during call back periods, audits, problem solving and effectively communicating with staff and leaders.
• Performing other duties within the Nutrition Services Department as assigned.

Benefits

• Medical insurance
• Dental insurance
• 401K with match
• Disability insurance
• Tuition reimbursement
• On-site employee fitness center
• On-site employee clinic
• Center for Employee Resilience
• Qualified non-profit employer under the federal Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED