Nutrition Services Liaison
Carle Health•Urbana, IL
•$18 - $30
About The Position
The Nutrition Services Liaison (NSL) is part of the Food & Nutrition Services team and supports inpatient clinical teams with patient meal service needs. The NSL serves as the primary connection between assigned inpatient units and the Food & Nutrition Services department, coordinating patient meal service, conducting meal satisfaction rounds, and promoting a high level of customer service for patients and visitors on assigned units.
Requirements
- Customer service work experience.
- Complete ANSI Accredited Food Handler Training within 30 days.
Responsibilities
- Answer patient questions about menus, diet restrictions, and meal preparation.
- Advocate for patients by addressing concerns and escalating issues as needed.
- Communicate with staff and patients, maintain open communication, and resolve customer service issues.
- Maintain food inventory in floor nourishment centers and deliver nutrition supplies to units.
- Assist patients with ordering meals using nutrition software.
- Assist with delivery and collection of patient meal trays.
- Document meal consumption appropriately.
- Conduct meal satisfaction rounds with patients.
- Use tray assessments to check accuracy, presentation, and production standards.
- Assist in developing coordinating interventions and corrective actions to meet patient and family needs.
- Serve as the direct link between clinical units and the Food & Nutrition Services department.
- Deliver patient meal trays and inventory and stock patient nourishment centers.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
