Nutrition Retail Services Manager

Intermountain Health

2d • $26 - $40 • Hybrid

About The Position

This position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations. This position provides leadership oversight for the Café, both Bistro locations, and Stewarding operations. Given the breadth of responsibility, two direct-report supervisors support this role.

Requirements

• A demonstrated understanding of the key functions needed to manage a food retail operation.
• Proven ability to lead service line operations and provide sound people leadership and management skills.
• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work.
• Demonstrated ability to work in a commercial kitchen.
• Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment.
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.

Nice To Haves

• Demonstrated ability to lead and manage a diverse team.
• Demonstrated ability to work and navigate the complexities of hospital food service operations.
• Demonstrated effective business and financial skills in the food retail industry.
• Demonstrated experience in quality improvement initiatives.
• Certified Dietary Manager Certification
• ServSafe certification obtained within 90 days of hire date if not current.
• Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH).

Responsibilities

• Responsible for all aspects of Retail Services within the Culinary Service department in the hospital.
• Provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting.
• Responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.
• Responsible for team development, performance management, and ensuring compliance with regulatory, safety, and operational standards.
• Provides leadership oversight for the Café, both Bistro locations, and Stewarding operations.
• Implements established best practices to deliver exceptional care and service at the appropriate cost.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.
• Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.
• Monitors quality and satisfaction scores. Develops and implements plans to achieve desired outcomes consistent with facility and system guidelines.
• Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed