Nutrition & Formula Techician
About The Position
Performs tasks related to preparing and delivering human milk and infant or pediatric formula, and transferring information about patient formula orders. The technician follows hospital and regulatory food-safety and sanitation standards, safely operates and maintains equipment used to prepare feedings, processes orders, maintains temperature records, and performs quality-assurance monitoring. The role processes orders through a computer system and prepares feedings according to recipes or Registered Dietitian Nutritionist (RDN) instructions. Work includes selecting the correct human milk or formula, calculating doses, measuring ingredients, packaging and labeling products, completing required logs and safety checks, and reporting order discrepancies. The technician inspects the preparation area, monitors inventory and storage conditions, rotates stock, removes expired products, and communicates concerns to a supervisor. The technician delivers or tracks human milk and formula using delivery systems, including pneumatic tubes and hand delivery, and responds to urgent requests. The position also involves communicating courteously with colleagues, patients, and staff; triaging calls and requests while referring clinical decisions to a Registered Dietitian; troubleshooting service issues; protecting confidential information and complying with HIPAA; and attending required meetings and in-service education. Other duties may be assigned.
Requirements
- High school diploma or equivalent and 3 years of relevant experience, or an equivalent combination of education and experience.
- At least 18 years of age at the time of application.
- Good moral character, including application of ICARE values.
- Ability to perform necessary math and understand and calculate weights and measures.
- Demonstrated computer experience and strong communication skills.
- Demonstrated ability to operate functions and document in the electronic medical record.
- Active certification from a nationally accredited infant formula technician certification program; ongoing education requirements must be maintained within 1 year.
Nice To Haves
- Customer service experience in the healthcare industry with patient interaction.
- One year of pharmacy experience, or 3 years of healthcare-related experience.
- Associate degree, or completion of 2 years of college.
- One year of college experience if currently enrolled in a health-science-related bachelor's or higher degree program.
- DTR — Dietetic Technician, Registered, upon hire.
- PHAR-C — Certified Pharmacy Technician, upon hire.
Responsibilities
- Process human milk and formula orders or dispensing requests through the computer system, including data entry where applicable.
- Prepare human milk and formula according to recipes or RDN instructions, including selecting products, determining doses, measuring ingredients, packaging and labeling, completing logs, and using required safety checks.
- Assist the center and children’s hospital in obtaining formulas from ancillary areas when needed.
- Report discrepancies in feeding orders to a supervisor or RDN.
- Follow food-safety and sanitation procedures in the human milk and formula center.
- Operate and maintain automated systems and technology used in the preparation process.
- Inspect the formula area for quality assurance and promptly communicate concerns to a supervisor.
- Monitor inventory, stock the center to meet patient needs, rotate stock, check expiration dates, and remove expired products.
- Ensure proper storage of formulas and human milk, including oversight of temperature and humidity monitoring systems where required.
- Maintain compliance with hospital and regulatory standards of operation.
- Deliver and track human milk and formula using delivery systems, including pneumatic tube systems and hand delivery, and complete required transfer documentation.
- Respond to urgent requests for human milk or formula, including deliveries to patient-care areas, storage areas, or equipment.
- Use courteous and constructive communication with colleagues, customers, patients, and staff.
- Triage phone calls and handle formula or human milk requests, referring clinical decisions to a Registered Dietitian for follow-up.
- Communicate with supervisors, patient-care areas, and RDNs about problems with feeding orders, storage, or administration.
- Use service-recovery techniques to troubleshoot problems and communicate resolutions to appropriate staff in a timely manner.
- Maintain confidentiality and security of information and comply with HIPAA.
- Attend mandatory meetings and in-service education programs as scheduled.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
