Nutrition Clinical Coordinator

Colorado State University • Fort Collins, CO

12d • Hybrid

About The Position

The Clinical Care Nutrition Service at Colorado State University’s Veterinary Health System provides consultations, manages in-person and virtual appointments, and collaborates with various hospital services. In addition, this service educates veterinary students, technicians, interns, and residents on nutritional management for dogs and cats. The Nutrition Clinical Coordinator position will support setting and maintaining consultations (virtual & in-person) for nutritional support, manage a client base nationally, and assist in the veterinary residency program. This role is the primary administrative support for the Nutrition Service which includes supporting a board-certified veterinary nutritionist and residents. The coordinator provides oversight and management of referral cases, client communication, and medical record management. This position will also oversee inventory management, product selection, stock of the hospital’s small animal veterinary food room to align with hospital needs and patient care. The coordinator will be responsible for supervising student hourly employees who assist with the veterinary food room (organizing, stocking, and cleaning) and provide feedback on their performance. The role involves collaboration with various hospital services and requires exceptional organization and communication skills. The role requires independent decision-making to ensure an efficient and seamless exceptional client and patient experience.

Requirements

• Bachelor’s degree; or equivalent combination of education and experience (substitutions: associates degree + 3 years veterinary experience, or High School Diploma/GED + 5 years of veterinary experience).
• Candidates must be legally authorized to work in the United States.
• Strong understanding or a willingness to learn about veterinary nutrition and the risks of malnutrition.
• Exceptional organization and communication skills.
• Independent decision-making ability.

Nice To Haves

• A collaborative communicator and mentor with robust organizational skills, adept at partnering with various hospital services, employees, and students to achieve common goals.
• Proven self-starter with the ability to work autonomously, anticipate service needs, manage competing priorities independently, and drive projects to completion.
• Experience working in customer service, veterinary, and/or healthcare industry.
• Proficiency across the Microsoft 365 Suite, with demonstrated experience using Excel for data tracking and reporting, Word for creating client-facing documentation or training materials, and Outlook/Teams for high-volume professional communication.
• Experience with electronic medical record systems.
• Advanced knowledge of veterinary medical terminology, advanced clinical procedures, and emerging triage protocols is highly preferred.
• Candidates who do not currently possess this level of expertise must demonstrate a strong willingness and aptitude to learn and master these concepts upon hire.

Responsibilities

• Support setting and maintaining consultations (virtual & in-person) for nutritional support.
• Manage a client base nationally.
• Assist in the veterinary residency program.
• Provide primary administrative support for the Nutrition Service, including supporting a board-certified veterinary nutritionist and residents.
• Provide oversight and management of referral cases, client communication, and medical record management.
• Oversee inventory management, product selection, and stock of the hospital’s small animal veterinary food room.
• Supervise student hourly employees who assist with the veterinary food room (organizing, stocking, and cleaning) and provide feedback on their performance.
• Manage all administrative communications, including responding to clients and referring veterinarians, providing visit information, coordinating records, handling prescription refills, and facilitating financial estimates, consents, and appointment reminders.
• Manage all voicemail and email communication ensuring timely and accurate distribution of information.
• Provide client support through education, communication, grief protocol assistance, and facilitation of client and patient support during in-person and virtual appointments.
• Oversee the inventory, product selection, organization and stocking of the hospital food room to align with hospital needs and patient care.
• Make critical decisions regarding budget allocation for food and supply purchases as well as communicating and maintaining relationships with vendors.
• Perform proper patient restraint and blood sample handling.

Benefits

• Robust benefits package
• Collaborative atmosphere
• Focus on work-life balance
• Signing bonus and/or relocation expenses may be available for eligible and successful candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level