Nutrition Care Coordinator

Option Care Health•Annapolis, MD

6d•Remote

About The Position

This role supports enteral nutrition patients by coordinating the provision of formula and supplies accurately and in a timely manner. The position requires maintaining a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program. The role is remote and requires the individual to be in the Eastern Standard Time Zone.

Requirements

High School Diploma or equivalent and at least one year of relevant work experience
Experience in organizing information and communication with the public
Excellent oral and written communication skills.
Excellent customer service skills.
Flexible and able to work effectively in multidisciplinary team
Knowledge of basic medical terminology
Basic competency with Microsoft Office software

Nice To Haves

Experience in enteral nutrition
Experience ordering products and coordinating deliveries
Knowledge of medical records, reimbursement and/or nutrition

Responsibilities

Performs monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or for CMC shipment as needed, coordinating any necessary follow up with appropriate department or team member.
Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers.
Provides patients with formulary supply types and quantities within guidelines established and promotes formulary conversion where indicated.
Ensures authorization and order are not expired prior to refill, and communicates with teammates responsible for authorization as needed.
Takes payment from patients/caregivers as required, and escalates payment questions/concerns to Patient Pay team.
Responds to enteral patient inquiries, including tracking shipments when requested.
Communicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap communication when needed.
Provides pump troubleshooting with patients.
Coordinates enteral pump swaps for yearly maintenance as required by ACHC and as needed and completes ENT-Discharge with pump progress notes when appropriate.
Coordinates inventory needs with Supply Chain and CMC warehouse staff.
Follow enteral discharge for inactivity process to maintain clean census.
Places outbound calls to patients in advance of monthly refill.
Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian.
Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information.
Performs other duties as required or requested.
Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral Supervisor.