Nutrition Associate II

NorthBay Health•Fairfield, CA

2d•Onsite

About The Position

At NorthBay Health, the Nutrition Associate II (NA II) warmly greets and welcomes patients, responds to their questions, and guides them through the food and nutrition meal ordering process. The NA II interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete information regarding meal/food preferences. The NA II responds expeditiously in a professional and concerned manner to patient inquiries/requests. She/he takes initiative to resolve patient issues to the best of their ability and within therapeutic diet restrictions. The NA II promptly notifies the Supervisor or Clinical Nutrition Supervisor when additional support may be needed to meet patient expectations. The NA II maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality, and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills. The NA II assists with meal tray assembly, tray delivery and pick-up, answers patient-related phone calls, and remains responsible for any food service duties assigned by the Supervisor or Manager.

Requirements

Excellent oral and written communication skills.
Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.

Responsibilities

Warmly greets and welcomes patients.
Responds to patient questions and guides them through the food and nutrition meal ordering process.
Interacts respectfully with patients or their representatives to obtain accurate meal/food preference information.
Responds expeditiously and professionally to patient inquiries/requests.
Takes initiative to resolve patient issues within therapeutic diet restrictions.
Notifies Supervisor or Clinical Nutrition Supervisor when additional support is needed.
Maintains professionalism and empathy.
Assists with meal tray assembly, delivery, and pick-up.
Answers patient-related phone calls.
Performs other food service duties as assigned by Supervisor or Manager.