Nursing Unit Clerk (NUC) - Adult Acute Internal Medicine (4/5 South) - 80% Evening Shifts

UIOWA•Iowa City, IA

5d•Onsite

About The Position

The University of Iowa Health Care Department of Nursing is seeking a Nursing Unit Clerk for its Adult Acute Internal Medicine Unit (4/5 South) in Iowa City, Iowa. The clerk performs clerical, reception, and related duties supporting nursing care and patient services. This is a regular salaried position scheduled for 80% time, or 32 hours per week, on evening shifts from 1500 to 2300. The schedule includes every Saturday and Sunday and two variable Monday–Friday shifts each week, with holiday rotation. The role involves communicating with patients, visitors, and health care professionals; supporting communication across the care team; maintaining unit records and census information; assisting with patient admissions, charges, tests, and appointments; and helping staff with patient care and emergencies as directed. The clerk also supports unit operations by managing supplies, maintaining call-light and whiteboard processes, and participating in staff meetings and in-services.

Requirements

High school graduation and either a combination of clerical experience, health care experience, and/or post-high-school education totaling one year, or a combination of clerical and/or health care experience totaling two years.
Ability to work in an environment with conflicting demands or priorities and rushed or urgent timelines.
Ability to manage multiple assignments and respond quickly to emergencies.
Ability to maintain attention to detail over extended periods and remain aware of changing situations.
Strong communication skills and tolerance for an active work environment with potential for negative behavior.
Ability to work well with people at all levels and with varied backgrounds.

Nice To Haves

Six months of clerical experience.
Public contact or customer service experience.
Knowledge of medical terminology.
Proficiency in Microsoft Word and Microsoft Excel.
Excellent communication skills.

Responsibilities

Communicate and interact effectively with patients, visitors, and health care professionals while maintaining positive, cooperative relationships.
Use and maintain electronic communication systems for communication among health care team members and patients or families, including text pagers, locator badges, and wireless phones.
Provide information and directions to health care personnel and visitors; answer the telephone; take and deliver messages; and help keep whiteboards updated at least daily as appropriate.
Help answer call lights, maintain the call-light system, and relay information promptly to appropriate team members.
Navigate web-based resources and use online clinical and business applications.
Perform computer functions within the scope of the role as defined by the unit.
Maintain accurate census information, including timely ADT entry into IDX, Premise bed board activities, correct accommodation charges, and census reconciliation.
Process patient charges, including batching charges in a timely manner as appropriate.
Notify appropriate health care professionals of patient admissions and prepare required forms with patient identification information.
Complete and maintain hospital and nursing records.
Use appropriate medical terminology and symbols in verbal, written, and electronic communication.
Assist health care providers with scheduling patient tests and appointments.
Practice standard precautions in infection control in accordance with institutional policy.
Assist staff during emergencies and with other patient care and services as directed.
Maintain a cost-effective process for ordering, obtaining, and storing supplies that meets unit needs.
Participate in unit staff meetings and in-services.
Perform other projects or tasks as assigned.