Nursing Support Supervisor - New York City

Option Care Health•Ridgewood, NY

19d

About The Position

The Nursing Support Supervisor is a qualified professional who assists the Area Director of Nursing and Nurse Manager with patient compliance with prescribed drug therapies, in accordance with Option Care policies, federal and state requirements, professional standards of practice, and accrediting body requirements. The position oversees administrative support staff, including schedulers and clerks, and supports effective agency operations and communication. The supervisor oversees the team responsible for arranging patient care, monitors care quality and effectiveness, helps resolve patient concerns, and coordinates staffing and scheduling needs. The role also supports nursing staff education and orientation, agency nursing activities, patient and clinician communications, billing and documentation practices, and process improvement. The supervisor may participate in nursing on-call responsibilities and may travel up to 15% for business purposes.

Requirements

High school diploma or GED.
At least 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management, or pediatric nursing.
At least 1 year of experience directly or indirectly managing people, including hiring, developing, motivating, and directing them; alternatively, at least 3 years of relevant nursing experience with demonstrated progression.
Reliable transportation enabling home visits. If using a personal vehicle, a valid driver's license and proof of insurance are required.
Experience applying local, state, federal, accrediting body, and OSHA rules and regulations.
Customer service experience with internal and external customers, including meeting service quality standards and evaluating customer satisfaction.
Experience indirectly managing team members, including assisting with development, training, and assignment of work or projects.
Time-management skills, including prioritizing, organizing, tracking details, and meeting deadlines across multiple projects.
Basic Microsoft Word skills, including document editing, formatting, review, and printing functions.
Basic Microsoft Excel skills, including workbook and worksheet editing, cell formatting, charts, page setup, and printing functions.

Nice To Haves

LPN or LVN license in the current state of practice.
3–5 years of management experience in a home health care setting.
CPR certification.

Responsibilities

Oversee staff responsible for arranging patient care.
Supervise, monitor, and evaluate the quality and effectiveness of patient care across the support team.
Facilitate patient complaints or issues through resolution or referral to the appropriate department.
Ensure management is aware of staffing needs and requirements.
Oversee scheduling needs in relation to staffing availability.
Support and monitor daily activities to promote effective agency operations and communication.
Apply knowledge of documentation and billing requirements for home health and infusion care goods and services.
Assist with developing, implementing, and evaluating continuing education and orientation programs for nursing support staff.
Monitor and assist with coordinating agency activities related to nursing, including direct and indirect patient services.
Contact patients and clinicians to schedule and confirm deliveries and visits when providing PTO coverage.
Accurately describe Option Care's available services and provide support to sales professionals.
Participate in the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits.
Identify opportunities for improvement and communicate them to the Area Director of Nursing, Nurse Manager, and/or Director of Operations.
Participate in nursing department on-call responsibilities as needed.
Maintain confidentiality of patient and proprietary information.
Perform supervisory responsibilities, including hiring, recommending or approving promotions and pay increases, scheduling, performance reviews, and discipline.