Nursing Supervisor - Center for Disabilities & Development

UIOWA•Iowa City, IA

About The Position

The Center for Disabilities and Development (CDD) is seeking a Nursing Supervisor to provide clinical and operational leadership for nursing and interdisciplinary care teams. This position is responsible for overseeing direct patient care services, supervising clinical staff, and ensuring that health services, medical care, and evidence-based practices are delivered effectively, efficiently, and in accordance with regulatory and organizational standards. The Nursing Supervisor supports the planning, organization, coordination, evaluation, and continuous improvement of clinical operations, staff development, quality initiatives, and patient care services. This role may provide direct patient care as needed and collaborates closely with providers, clinical leadership, and interdisciplinary team members to promote high-quality, patient-centered care. Makes effective and timely recommendations regarding hiring, promotion, transfer, and disciplinary actions. Makes appropriate hiring decisions in collaboration with the Assistant Director and Director, Clinical Services. Develops and manages the talents, strengths, and performance of nursing, medical assistant, and social work staff, providing opportunities for employees to contribute to clinic goals and continuous improvement initiatives. Encourages and facilitates staff participation in team decision-making, problem-solving, and service improvement activities. Recognizes and rewards staff contributions that support service excellence and organizational goals. Completes performance evaluations for assigned staff in a timely manner and provides clear, objective documentation. Ensures staff maintain required competencies and comply with organizational policies, procedures, accreditation standards, and regulatory requirements. Communicates performance expectations clearly and holds staff accountable for meeting established standards. Promotes a culture of collaboration, professionalism, respect, and patient-centered care among interdisciplinary team members. Understands and appropriately applies applicable collective bargaining agreements and personnel policies. Creates and maintains an environment that supports the recruitment, engagement, development, and retention of qualified staff. Reviews performance data, identifies trends, and implements appropriate coaching, corrective action, or development plans. Maintains knowledge of University policies and federal and state laws related to employee leave, accommodations, and workplace practices. Ensures employees understand their roles and responsibilities and are equipped to meet or exceed patient and customer service expectations. Assists in managing clinic operating expenses through effective staffing, resource utilization, and cost-conscious decision-making. Reviews financial reports and provides input regarding budget variances and operational performance to the Assistant Director and Director, Clinical Services. Recommends resource allocation, budget initiatives, and cost-containment strategies through participation in staffing, supply, and operational planning. Develops staffing plans and promotes flexible scheduling approaches that support patient care needs and operational efficiency. Communicates fiscal goals and encourages responsible stewardship of organizational resources. Promotes high performance and accountability through effective management of personnel and operational resources. Provides clinical leadership and operational oversight for nursing, medical assistant, and social work services to ensure safe, effective, and coordinated patient care. Collaborates with the CDD Clinical Leadership Team to identify opportunities for quality improvement, patient satisfaction, and operational excellence. Incorporates principles of service excellence to foster positive patient, family, and customer experiences. Implements and maintains quality improvement initiatives, clinical standards, and patient satisfaction goals. Identifies inefficiencies in processes and workflows and develops solutions to improve effectiveness, quality, and efficiency. Exercises sound judgment and decision-making based on objective information and organizational priorities. Fosters a positive work environment that supports employee engagement, professional development, retention, and operational excellence. Engages staff in achieving quality, service, and operational goals. Ensures the clinic remains survey-ready and compliant with applicable regulatory, accreditation, and organizational standards, including staff education, competencies, and policy maintenance. Supervises clinical care delivery and coordinates interdisciplinary care teams to promote continuity of care, patient satisfaction, and operational efficiency. Develops staffing plans and adjusts staffing priorities as needed to ensure appropriate coverage, quality patient care, and efficient clinic operations. Serves as a resource for complex patient care, care coordination, and service delivery issues. Provides direct patient care as needed within scope of practice and organizational expectations. Builds collaborative relationships with nursing staff, medical assistants, social workers, providers, administrative staff, and other organizational departments. Oversees care coordination activities and promotes effective communication among interdisciplinary team members. Collaborates with the CDD Clinical Leadership Team to develop and implement clinic strategic goals and operational plans. Utilizes patient, family, and customer feedback to improve services, processes, and patient outcomes. Communicates effectively with providers, staff, and other healthcare professionals to support efficient clinic operations and high-quality patient care. Communicates with patients, families, and staff to address concerns, resolve issues, and promote positive relationships. Utilizes workforce, operational, and budgetary data to formulate recommendations for clinic leadership. Builds and sustains collaborative relationships, effectively manages conflict, and facilitates productive problem-solving and decision-making. Provides evaluative feedback and coaching to staff members and healthcare students. Coaches and mentors interdisciplinary staff in clinical standards, professional development, certification attainment, and regulatory compliance. Educates and supports staff in managing complex patient care, care coordination, and interdisciplinary practice issues. Collaborates with clinical instructors and educators to facilitate clinical learning experiences for staff and students. Promotes a culture of continuous learning, professional growth, and lifelong development. Maintains professional knowledge and skills through ongoing learning and development activities. Promotes the use of evidence-based practices and quality improvement methodologies to enhance patient outcomes, patient experience, and operational effectiveness. Supports the implementation of evidence-based clinical practices, care delivery models, and quality improvement initiatives across nursing, medical assistant, and social work services.

Requirements

A bachelor’s degree in nursing is required.
Current license to practice nursing in Iowa or ability to obtain an Iowa license by date of hire is required.
Minimum 1-3 years of clinical practice and demonstrated skills in management and supervision.
Ability to work effectively with interdisciplinary teams by demonstrating excellent interpersonal and team leadership skills.
Excellent written and verbal communication skills to serve as a liaison and to collaborate with physicians, staff, patients, and other customers.
Exceptional problem-solving skills, decision making and critical thinking skills.
Demonstrates effective teaching skills for staff and patient education.
Proficiency with computer software applications (such as Microsoft programs).
Demonstrates time management, organization of workload, delegation, attention to detail, and thoroughness.
Established skills for leading change and implementation of evidence-based practice.
Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment.

Nice To Haves

Master’s degree in nursing desired.
Professional certification in relevant nursing role or specialty through a nationally recognized professional nursing certification body. If not currently certified (professional certification), expectation is to achieve when employee is eligible to sit for the exam.
Experience in Ambulatory Care is highly desired.
Experience working in an academic medical center.
Relevant expertise and knowledge for coaching and mentoring team members to reach their highest potential.
Experience with development and implementation of evidence-based practice (EBP) standards.
Membership/involvement in professional organizations.
Knowledge of UI and UI Health Care policies, procedures, protocols, and regulations.

Responsibilities

Provide clinical and operational leadership for nursing and interdisciplinary care teams.
Oversee direct patient care services.
Supervise clinical staff.
Ensure health services, medical care, and evidence-based practices are delivered effectively, efficiently, and in accordance with regulatory and organizational standards.
Support the planning, organization, coordination, evaluation, and continuous improvement of clinical operations, staff development, quality initiatives, and patient care services.
Provide direct patient care as needed.
Collaborate with providers, clinical leadership, and interdisciplinary team members to promote high-quality, patient-centered care.
Make effective and timely recommendations regarding hiring, promotion, transfer, and disciplinary actions.
Make appropriate hiring decisions in collaboration with the Assistant Director and Director, Clinical Services.
Develop and manage the talents, strengths, and performance of nursing, medical assistant, and social work staff.
Provide opportunities for employees to contribute to clinic goals and continuous improvement initiatives.
Encourage and facilitate staff participation in team decision-making, problem-solving, and service improvement activities.
Recognize and reward staff contributions that support service excellence and organizational goals.
Complete performance evaluations for assigned staff in a timely manner and provide clear, objective documentation.
Ensure staff maintain required competencies and comply with organizational policies, procedures, accreditation standards, and regulatory requirements.
Communicate performance expectations clearly and hold staff accountable for meeting established standards.
Promote a culture of collaboration, professionalism, respect, and patient-centered care among interdisciplinary team members.
Understand and appropriately apply applicable collective bargaining agreements and personnel policies.
Create and maintain an environment that supports the recruitment, engagement, development, and retention of qualified staff.
Review performance data, identify trends, and implement appropriate coaching, corrective action, or development plans.
Maintain knowledge of University policies and federal and state laws related to employee leave, accommodations, and workplace practices.
Ensure employees understand their roles and responsibilities and are equipped to meet or exceed patient and customer service expectations.
Assist in managing clinic operating expenses through effective staffing, resource utilization, and cost-conscious decision-making.
Review financial reports and provide input regarding budget variances and operational performance to the Assistant Director and Director, Clinical Services.
Recommend resource allocation, budget initiatives, and cost-containment strategies through participation in staffing, supply, and operational planning.
Develop staffing plans and promote flexible scheduling approaches that support patient care needs and operational efficiency.
Communicate fiscal goals and encourage responsible stewardship of organizational resources.
Promote high performance and accountability through effective management of personnel and operational resources.
Provide clinical leadership and operational oversight for nursing, medical assistant, and social work services to ensure safe, effective, and coordinated patient care.
Collaborate with the CDD Clinical Leadership Team to identify opportunities for quality improvement, patient satisfaction, and operational excellence.
Incorporate principles of service excellence to foster positive patient, family, and customer experiences.
Implement and maintain quality improvement initiatives, clinical standards, and patient satisfaction goals.
Identify inefficiencies in processes and workflows and develop solutions to improve effectiveness, quality, and efficiency.
Exercise sound judgment and decision-making based on objective information and organizational priorities.
Foster a positive work environment that supports employee engagement, professional development, retention, and operational excellence.
Engage staff in achieving quality, service, and operational goals.
Ensure the clinic remains survey-ready and compliant with applicable regulatory, accreditation, and organizational standards, including staff education, competencies, and policy maintenance.
Supervise clinical care delivery and coordinate interdisciplinary care teams to promote continuity of care, patient satisfaction, and operational efficiency.
Develop staffing plans and adjust staffing priorities as needed to ensure appropriate coverage, quality patient care, and efficient clinic operations.
Serve as a resource for complex patient care, care coordination, and service delivery issues.
Build collaborative relationships with nursing staff, medical assistants, social workers, providers, administrative staff, and other organizational departments.
Oversee care coordination activities and promote effective communication among interdisciplinary team members.
Collaborate with the CDD Clinical Leadership Team to develop and implement clinic strategic goals and operational plans.
Utilize patient, family, and customer feedback to improve services, processes, and patient outcomes.
Communicate effectively with providers, staff, and other healthcare professionals to support efficient clinic operations and high-quality patient care.
Communicate with patients, families, and staff to address concerns, resolve issues, and promote positive relationships.
Utilize workforce, operational, and budgetary data to formulate recommendations for clinic leadership.
Build and sustain collaborative relationships, effectively manage conflict, and facilitate productive problem-solving and decision-making.
Provide evaluative feedback and coaching to staff members and healthcare students.
Coach and mentor interdisciplinary staff in clinical standards, professional development, certification attainment, and regulatory compliance.
Educate and support staff in managing complex patient care, care coordination, and interdisciplinary practice issues.
Collaborate with clinical instructors and educators to facilitate clinical learning experiences for staff and students.
Promote a culture of continuous learning, professional growth, and lifelong development.
Maintain professional knowledge and skills through ongoing learning and development activities.
Promote the use of evidence-based practices and quality improvement methodologies to enhance patient outcomes, patient experience, and operational effectiveness.
Support the implementation of evidence-based clinical practices, care delivery models, and quality improvement initiatives across nursing, medical assistant, and social work services.