NURSING SUPERVISOR - QUALITY OF CARE

Arizona Department of Administration•Phoenix, AZ

1d•$80,000 - $87,000•Hybrid

About The Position

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated Nursing Supervisor. DDD provides individuals with developmental disabilities and their families flexible, high-quality, member-driven services and supports that encourage independent decision-making and community engagement. The position provides clinical oversight and supervision to staff responsible for quality-of-care concerns, investigations, and follow-up. It is based at 4000 North Central Avenue, Phoenix, Arizona 85012, and may offer remote work within Arizona based on business needs and continued achievement of performance measures. Work must be performed within Arizona unless an exception is authorized. Applicants may not hold specified licensing or vendor interests, nor be employed or subcontracted by a DDD Qualified Vendor. The role requires a current Arizona registered nurse license and a Level One fingerprint clearance card, along with successful completion of required background, reference, registry, and employment eligibility checks.

Requirements

Possession of a current license to practice as a registered nurse in the State of Arizona.
Successfully pass a background and reference check; employment is contingent on completion of the process and the Agency's ability to reasonably accommodate any restrictions.
Possess a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 to work with children and vulnerable adults.
Be subject to searches of the Department of Child Safety Central Registry and the Adult Protective Services Registry.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or use of a vehicle is an essential job function, possess and retain a current, valid class-appropriate driver's license, maintain an acceptable driving record, complete required training, and maintain required liability insurance when using a personally owned vehicle on state business.
Knowledge of laws, rules, policies, procedures, and standards related to acute care delivery, nursing scope of practice, and quality management.
Knowledge of AHCCCS, Department of Health Services, and Centers for Medicare and Medicaid rules and regulations.
Knowledge of project management, professional report and technical writing, and laws and reporting requirements for abuse and neglect of vulnerable populations.
Knowledge of healthcare issues and standards of care for vulnerable populations, including people with developmental disabilities and those receiving long-term care or behavioral health services.
Skills in databases, Microsoft Office products, email, and electronic referral and verification sources.
Skills in producing technical reports and correspondence; research and analysis; oral and written communication; planning, organization, and time management; medical chart review; leadership and evaluation; and decision-making.
Ability to work in a fast-paced environment; organize, prioritize, and track files and information; work independently with internal and external customers; think critically and modify processes with minimal supervision; adapt to changing requirements; and lead and supervise a diverse workforce.

Nice To Haves

Clinical supervision experience, including one year of experience working with the Intellectual Disability population.

Responsibilities

Guide clinical staff in receiving, researching, documenting, and resolving quality-of-care issues through standardized processes; ensure timely, thorough, member-centric investigations, appropriate referrals, and compliance with investigative timeframes.
Provide clinical oversight to staff and ensure timely review and responses through the AHCCCS Notification Mailbox.
Track and trend member, service-site, vendor, and Division concerns; facilitate weekly case resolution and ensure follow-up and corrective actions are established and monitored through resolution.
Track and monitor member-specific and systemic care concerns, assess cases against escalation criteria, and facilitate timely escalation through the QM Committee structure and to appropriate medical, quality, or executive leadership.
Maintain unit documentation and provide staff with technical assistance on process improvement; ensure inter-rater reliability and conduct file reviews as part of litigation review.
Supervise staff, including hiring, training, one-to-one meetings, coaching, day-to-day oversight, performance appraisals, leave authorization, and timecard approval.
Participate in operational reviews, technical assistance, and focused studies or reviews to ensure compliance with contract and policy requirements.
Audit cases and guide staff to align work with Division and AHCCCS policies and maintain an audit-ready unit.
Maintain the established tracking and trending process to identify potential concerns involving members or providers for follow-up.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option of a full-time or part-time remote work schedule, subject to management approval and discretion.