Nursing Operations Director

Advocate Health•Skaneateles, NY

1d•$68 - $102•Onsite

About The Position

The Nursing Operations Director is responsible for the coordination and administration of all operational aspects to provide effective quality patient care. This role plans and directs administrative and operational functions to maximize patient revenues, attract new patients, and meet regulatory requirements. The Director also prepares and administers departmental operating and capital budgets, monitors productivity levels and work functions to ensure proper staff and resource utilization, and identifies areas for operational efficiency improvement. Additionally, they lead performance improvement, safety, quality, and service initiatives, and direct reporting managers to ensure the highest quality patient care and service. The role involves leading strategic planning, marketing, and new program development for assigned service lines, assessing market strategies for growth, and developing collaborative relationships with various stakeholders, including physicians, hospital departments, and external contacts. The Director also oversees referring physicians, payer, and patient communications, serves as a representative at site and system-wide meetings, and develops and implements short- and long-range plans, policies, procedures, and standards in accordance with Quality Management, DNV, IDPH, CDC, and OSHA guidelines. They facilitate and oversee the Continuous Quality Improvement Program and activities, monitor changes in standards, and are responsible for their own professional growth and development, keeping abreast of current standards of care, professional practice, and regulatory requirements.

Requirements

Master's degree in Nursing, Business, or related field required OR currently enrolled in a Master’s Program with completion required w/in 3 years
5-7 years of experience in healthcare management.
Excellent leadership skills, including teamwork, team building, effective communication, and presentation skills.
Strong interpersonal relationship skills
Strong problem-solving skills
Ability to work across lines and promote good relationships among departments.
Familiarity with health care finance.
Nurse, Registered (RN) Licensure
Ability to travel locally as well as long-distance travel.
Ability to work under time constraints and in stressful situations.
May be exposed to bodily fluids, hazardous materials, or life-threatening diseases.
Incorporates cultural and age-specific needs while exhibiting communication skills necessary to interpret age-specific responses. Interactions would be with adult, geriatric, and pediatric age ranges.

Responsibilities

Coordination and Administration of all operational aspects to provide effective quality patient care.
Plans and directs the administrative and operational functions to maximize patient revenues, attract new patients, and meet regulatory requirements.
Prepares and administers the departmental operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines.
Monitors the departments’ productivity levels and work functions to ensure proper staff, resource utilization, and efficiencies. Ensures the development of staff within the designated departments
Identifies areas for operations efficiency improvement and implements changes.
Leads performance improvement, safety, quality, and service initiatives for the assigned areas of responsibility to ensure the delivery of high-quality patient care and outcomes.
Directs reporting managers in the performance of their responsibilities to ensure the highest quality patient care and service is provided
Promotes and executes expectations by advancing excellence, including safety, quality, service, and fiscal responsibility.
Leads strategic planning, marketing, and new program development efforts for assigned outpatient and inpatient service lines in collaboration with business development. Markets and promotes services in conjunction with other disciplines and departments.
Assesses and develops market strategies for service line growth in collaboration with business development.
Monitors the impact of services line initiatives on all other hospital services. Notifies other areas impacted by new and expanded services so that planning for those services can be accomplished
Develops and maintains relationships with external clients/contacts to promote the department and ensure department growth.
Development and ongoing maintenance of collaborative relationships with department managers/directors, physicians, systemwide contacts, and related external contacts to meet program objectives.
Acts as a liaison between physicians and other hospital departments to help resolve and troubleshoot problems.
Pursue new physician relationships while working closely with the team of clinicians/physicians, technologists, support staff, and site managers to grow referral volumes.
Oversees referring physicians, payer, and patient communications.
Serves as designated service line representative at the site and system-wide meetings.
Development and implementation of short- and long-range plans to ensure continued service line success and consistency with Advocate’s philosophy and strategic plan(s).
Develops and implements long and short-range goals and objectives, policies, and procedures to meet the demands for service in keeping with strategic plans.
Leads strategic planning, marketing, and new program development efforts, including ongoing collaboration with hospital and corporate management.
Plans and implements new /expanded services and business plans. Determines the fiscal feasibility of establishing new or expanded services, including the reimbursement component, service line profitability, staffing needs, staff education, and training needs, equipment needs, availability of services, etc.
Monitors the service growth and maintenance and recommends marketing strategies based on observed statistics, market needs, and trends. Works with public relations to develop brochures, pamphlets, marketing tools, etc.
Conducts competitor analysis to determine the feasibility of new or existing programs and services market share and growth to keep abreast of trends or changes. Develops and oversees the compilation of statistical information for current and future service line plans.
Development and implementation of policies, procedures, and standards which follow Quality Management, DNV, IDPH, CDC, and OSHA guidelines.
Facilitates and oversees the Continuous Quality Improvement Program and activities for the various department and programs to assure adherence to corporate standards and regulatory agencies.
Monitors changes in Accrediting Organization/governmental standards and changes South Suburban Hospital policy and procedure accordingly.
Responsible for professional growth and development
Keeps abreast of current standards of care, professional practice, and regulatory requirements.
Maintains membership in professional organizations.
Maintains required continuing education units to maintain licensure and certifications.
Ensures implementation of patient safety behavioral and procedural expectations
Ensures timely reporting of patient safety events and “near misses”
Promotes a culture of safety through open communication, freedom from intimidation, and teamwork

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program