Director of Nursing Operations

Advocate Health•Milwaukee, WI

8d•$68 - $102•Onsite

About The Position

The Director of Nursing Operations is responsible for coordinating and managing all resources necessary to provide optimal nursing care. This includes ensuring the availability of staff, patient care supplies, and automated patient care systems. The role involves managing resources through systems management and coordinating system issues to ensure optimal patient care. Additionally, the Director is responsible for implementing innovative recruitment and retention strategies, coaching staff, and building relationships with nursing instructors and students. Optimizing the work environment through data analysis, including employee feedback and engagement index, is crucial for staff retention. The position also involves providing input and expertise in the development and evaluation of orientation and continuing education programs, coaching staff for career advancement, and assisting them in identifying goals and areas for growth. Evaluating the quality of patient care through standards of practice, patient outcomes, and other quality indicators is a key responsibility. The Director ensures appropriate resources are available for Performance Improvement initiatives and develops service strategies to improve customer and patient satisfaction. Maintaining and promoting effective relationships with patients, families, staff, medical staff, other departments, and vendors is essential. The role facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice and decision-making, aligning with organizational strategic goals. Recommendations for changes in nursing practice are made to shared governance councils, and the Director participates in these councils as a management representative. Achieving care management and patient loyalty targets, as well as improving employee engagement, are key performance indicators. The Director is also responsible for planning staffing needs to meet productivity benchmarks and ensuring department compliance with The Joint Commission and other regulatory bodies. Human resources responsibilities include interviewing, selection, staff development, performance evaluations, compensation, employee concerns, corrective actions, terminations, and morale. Developing and recommending operating and capital budgets, and controlling expenditures within approved budgets, are also part of the role. The Director must understand and adhere to the organization's Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws. The position requires the ability to demonstrate knowledge and skills necessary to provide age-appropriate patient care, understanding principles of growth and development across the life span.

Requirements

Registered Nurse license issued by the state in which the team member practices.
Bachelor's Degree in Nursing.
Typically requires 7 years of experience in nursing.
Includes 3 years of management experience in managing multiple, large, complex inpatient nursing departments.
Demonstrated business, financial, and clinical skills to manage the operations of assigned departments to ensure high quality, patient focused care.
Demonstrated leadership and administrative skills with the ability to develop and coach staff as well as the ability to delegate appropriately.
Strong listening and critical thinking skills.
Strong skills in the management of human resources.
Ability to handle multiple demands simultaneously.
Strong oral and written communication skills.
Strong planning and organization skills.
Demonstrated experience in the use of personal computers, productivity software and nursing information systems.
Must be able to operate all equipment essential in performing the job.
Must be able to walk the majority of the workday.
Must have functional speech, vision, smell, and hearing.

Responsibilities

Coordinates and manages all resources necessary to provide optimal nursing care, including staff, patient care supplies, and automated patient care systems.
Develops and implements innovative recruitment and retention strategies, and coaches staff in these behaviors.
Establishes successful relationships with nursing instructors and students.
Optimizes the work environment by using data such as employee feedback and engagement index to enhance staff retention.
Provides input, direction, and expertise in the development, application, and evaluation of orientation and continuing education programs.
Coaches staff to assist in the identification of their goals for practice and career advancement, and develops plans for achievement.
Assists staff in areas where deficits are identified and in the identification of areas for growth.
Evaluates the quality of patient care provided by department staff using Standards of Practice, patient outcomes, peer review, incident reports, and other quality indicators.
Ensures appropriate resources are available for Performance Improvement initiatives.
Develops service strategies and monitors service levels against indicators to demonstrate improvement in customer and patient satisfaction.
Coordinates and integrates services with other areas and holds employees accountable for meeting department, facility, and Aurora Service Standards.
Maintains and promotes effective relationships with patients, families, department staff, other departments, medical staff, and vendors.
Participates in problem resolution and acts as a liaison between medical and nursing staffs.
Facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice and decision-making.
Makes recommendations for changes in nursing practice to shared governance councils and promotes new approaches.
Participates in shared governance councils as a management representative.
Supports shared governance in the department by holding staff accountable and monitoring department representative(s) for role compliance.
Achieves care management targets in area(s) of responsibility.
Achieves patient loyalty targets.
Achieves target improvements in employee engagement.
Plans for staffing needs appropriately meeting established productivity benchmarks.
Attains and maintains department's compliance with The Joint Commission on Accreditation and other regulatory bodies.
Performs human resources responsibilities for staff, including interviewing, selection, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
Understands and adheres to the organization's Code of Ethical Conduct and ensures compliance with applicable policies, regulations, and laws.
Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served, including assessing data reflective of patient status and interpreting information needed to identify age-specific needs.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program