Nursing Manager of Operations-Cardiac Telemetry Unit

Northwestern Memorial Healthcare • McHenry, IL

7d

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role provides autonomous, direct management of a team or teams and is accountable for the day-to-day operations of designated departments, divisions, programs, services, or locations. This includes overseeing workflows and staffing, reallocating resources as needed, developing operating and capital budgets, and monitoring budget performance and corrective action. The position has 24/7 accountability.

The manager supports, guides, and supervises team members to help maintain competencies in addressing patients’ behavioral, social, financial, and environmental needs and to promote clinical quality, patient satisfaction, and cost-effective care. The role includes preparing and delivering annual and mid-year reviews, coaching staff through complex practice and customer-relations issues, ensuring staff have appropriate tools and technology, and identifying and addressing areas for improvement.

The manager recommends department goals, advances progress toward them, and communicates timelines, risks, and decisions needed to leadership. The role ensures policies and processes meet Joint Commission standards and applicable regulations, revising or creating them as needed. It also targets quality improvement through reducing process variation, eliminating redundancy, or implementing technology. When managing escalations, the manager interprets patient-specific requirements across the lifespan and connects patients with resources to coordinate their care.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing. Exceptions may be considered for applicants with a bachelor’s degree who are actively enrolled in a master’s program and are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic Life Support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to autonomously handle challenging situations, identify stakeholders, and define and communicate required actions and roles within compressed timeframes.
• Ability to balance multiple priorities, seek guidance when needed, and respond calmly to changes, delays, or unexpected events.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and internal and external customers.
• Ability to project confidence, professionalism, interest, and optimism when leading others, guided by a servant leadership philosophy.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations.
• Define and oversee department workflows and staffing, redirecting resources to critical areas as needed.
• Develop operating and capital budgets, monitor budget performance, explain variances, and define and apply corrective action to maintain budget compliance.
• Maintain 24/7 accountability.
• Provide support, guidance, and supervision to team members to maintain competencies that address patients’ behavioral, social, financial, and environmental issues.
• Prepare and deliver annual and mid-year performance reviews, coach staff through complex practice and customer-relations situations, ensure staff have the tools and technology needed, and act on areas for improvement with appropriate NM system partners.
• Recommend department goals to leadership and plan and advance progress toward those goals throughout the year.
• Communicate goal timelines, risks, and decisions needed to appropriate leadership teams on a regular cadence.
• Ensure department policies and processes meet Joint Commission standards and federal, state, and other regulatory requirements; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by interpreting patient requirements in relation to age-specific needs and principles of growth and development across the lifespan.
• Connect patients with resources required to coordinate their care.
• Guide and supervise team members in resolving complex practice-operations, customer-relations, and employee-relations issues.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager