Nursing Home Concierge
About The Position
Ardelle Gardens Care Center is seeking a friendly, welcoming, and organized Concierge to support the Admissions Department and help ensure a smooth, comfortable transition for new residents and their families. The role provides customer service, prepares rooms, and coordinates details that help residents feel at home. The Concierge welcomes residents and visitors, assists with admission-related tasks and records, and works with Admissions, Nursing, Housekeeping, and other departments to help ensure rooms are ready for new arrivals. The position also requires respectful handling of residents’ belongings and protection of their privacy.
Requirements
- Friendly, professional, and compassionate attitude.
- Strong communication, organization, and customer service skills.
- Ability to multitask and collaborate with Admissions, Nursing, Housekeeping, and other departments.
- Attention to detail when preparing rooms and documenting personal belongings.
- Ability to treat residents and families with dignity, respect, and confidentiality.
Nice To Haves
- Previous experience in healthcare, long-term care, hospitality, customer service, or admissions is preferred.
Responsibilities
- Welcome new residents and families upon arrival and help make their transition comfortable.
- Prepare resident rooms, including making beds, organizing rooms, and ensuring necessary items are ready before admissions arrive.
- Assist with documenting residents’ personal belongings and accurately completing inventory sheets.
- Coordinate arrival times and support admission-related tasks in collaboration with Admissions staff.
- Direct residents and visitors to appropriate departments and answer general questions courteously and professionally.
- Communicate with Housekeeping, Nursing, and other departments to help ensure rooms are clean and ready for new arrivals.
- Help maintain an organized, welcoming environment for residents and visitors.
- Handle personal belongings respectfully, maintain confidentiality, and follow facility policies and procedures.
- Assist with admission paperwork, checklists, and other records as assigned.
- Perform other duties as needed to support resident satisfaction and facility operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
