Nurse

Veterans Health Administration • Durham, NC

1d • Onsite

About The Position

The Durham PACT Outpatient Clinic provides comprehensive primary and specialty care for patients with a range of medical conditions, including hypertension, diabetes, arthritis, cancer, congestive heart failure, and other chronic diseases. The clinic is staffed by physicians, mid-level providers, registered nurses, licensed practical nurses, pharmacists, social workers, and medical support assistants.

The Nurse provides direct Veteran care and care coordination in the Primary Care Department. The role focuses on patient education, self-management, customer satisfaction, health promotion, wellness, disease prevention, and chronic care management. The Nurse coordinates care throughout the continuum, collaborates with the interdisciplinary team, participates in quality improvement and customer service initiatives, and oversees nursing staff, patient intake, documentation, point-of-care testing, and health screening.

The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional Saturdays. Telework is not available, and the position is not virtual. Relocation and recruitment incentives and Permanent Change of Station benefits are not authorized. VA offers a federal compensation and benefits package, including paid leave, retirement programs, and insurance options.

Requirements

• Proficiency in basic written and spoken English.
• Graduation from an appropriately accredited school of professional nursing, or an eligible nursing bridge or foreign nursing education pathway as described in the posting.
• Current, full, active, and unrestricted registration as a graduate professional nurse in a U.S. state, territory, commonwealth, or the District of Columbia; a temporary Graduate Nurse Technician appointment may be possible for eligible candidates pursuing licensure.
• Meet the applicable education, experience, and dimension criteria for the assigned Nurse grade and level.
• Complete annual Employee Health requirements, such as TB screening or testing.
• U.S. citizenship is required unless appointment of a non-citizen is permitted under VA policy.
• Selected applicants in testing-designated positions must undergo urinalysis for illegal drug use; refusal results in denial of employment.
• Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
• The position is subject to background and security investigation, online onboarding, and any required probationary period.
• Complete the application requirements listed in the announcement's Required Documents section.
• Ability to meet the position’s physical demands, including visual acuity, hearing, clear speech, manual dexterity, and periods of walking, standing, stooping, sitting, bending, pulling, and pushing; patient or object transfers may be required.
• Ability to work effectively in stressful situations and adjust priorities to patient needs.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.

Nice To Haves

• At least three years of successful clinical practice.
• Recent or prior experience in acute care or critical care, including care for patients with mental health and health education needs.
• Experience in a care manager role and coordinating care or care delivery.
• Experience with telephone advice nursing.
• Demonstrated proficiency in applying the nursing process to clients with complex care needs.
• Knowledge of or experience with the patient-centered medical home practice model.
• Certification in ambulatory care nursing, case management nursing, medical-surgical nursing, or telephone triage nursing.

Responsibilities

• Coordinate care with emphasis on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Collaborate with members of the interdisciplinary team to influence care outcomes.
• Participate in unit- or program-level quality improvement processes and initiatives and customer service programs.
• Provide direct Veteran care and coordinate care within the Primary Care Department.
• Provide health promotion, health education, and coaching on wellness, disease prevention, and chronic care management.
• Oversee nursing staff, patient intake, documentation, point-of-care testing, and health screening.

Benefits

• Competitive salary, regular salary increases, and potential performance awards.
• 50 days of paid time off per year: 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Traditional federal pension with five-year vesting.
• Federal 401(k), with VA contributions of up to 5%.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs may be carried into retirement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree