Promotes customer satisfaction using the Listen, Apologize, Solve, and Thank (LAST) model to address concerns. Maintains and promotes complete confidentiality, privacy, and dignity of customers. Demonstrates positive collaborative behaviors with members of the health care team. Considers customer needs in relation to changing department needs. Supports staff growth and maximization of talents at each level of career development. Assesses the educational structure for staff, integrating evidence-based practice, trends, and technologies in patient care, accreditation, and safety standards. Plans, participates, facilitates, and evaluates the delivery of educational programs. Serves as a clinical resource for staff members, physicians, and other health care providers. Elects, trains, evaluates, and collaborates with preceptors and trainers. Monitors mandatory education and unit-specific educational requirements. Facilitates new employee orientation and development. Collaborates with other educators, administrators, unit managers, clinical specialists, and staff to maximize cost-effective educational programming. Performs other duties as assigned.
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Job Type
Full-time
Career Level
Mid Level