Nurse Quality Consultant

South Shore Health•Weymouth, MA

4d•Hybrid

About The Position

The Consultant for Nursing Care Quality supports the Chief Nursing Officer (CNO) responsible for driving, supporting and modeling a culture focused on employee engagement, quality, patient safety, fiscal responsibility, and the overall patient experience. The CNCQ demonstrates and leads by example the behaviors to the American Nurses Association (ANA) Nursing Code of Ethics, Nursing Scope and Standards of Practice, and their associated specialty Scope and Standards of Practice. The CNCQ provides consultation on nursing policies, procedures, education, auditing, practice and communication related to nursing care quality. Further the CNCQ reviews policies, procedures, and education making recommendations for alignment with current regulations, best practices and agency requirements. This includes alignment with the Massachusetts Board of Registration in Nursing and The Joint Commission. Recommendations for how to create spreadsheets, audit forms, statistical analysis, and data displays are required. Further the CNCQ will attend meetings to explain and demonstrate recommendations. Work will be performed in both office and clinical services settings. Attendance at meetings in and out of the hospital, availability for early and late meetings, and flexibility to meet frequent deadlines is necessary.

Requirements

Minimum five years of experience required as a clinical nurse with demonstrated evidence of leadership progression; most recent 3 of the last 5 years of leadership must have been in a direct leadership role in a hospital setting or direct patient care environment required or equivalent combination of education and/or experience
Current Massachusetts Registered Nurse License without restrictions required
To create trend and process analyses, operational reviews, and identification of system weaknesses.
Demonstrated experience in operations, professional development, and project management.
To manage many competing timetables and responsibilities.
The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential.
The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.
To conceptualize systems approaches to problem solving and interrelationships of clinical, teaching, and research activities.
To effectively relate to a large and diverse constituency of individuals, including senior leaders, administrative staff, colleagues and medical staff at all levels, trainees and staff, representatives of other offices, and vendors. Must include superior skills in written and oral formats.
To facilitate obtainment of cooperation and support from a broad range of people.
Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, collaboration, and problem solving.
Ability to work independently as well as collaboratively at all levels of a complex organization.
Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.
Ability to use Microsoft Office (Word, Excel, PowerPoint, and Outlook) and learning management systems.
Ability to maintain the highest standards of performance, quality, credibility, and integrity.
Ability to maintain extraordinarily professional discretion in the handling of highly confidential and/or politically sensitive information and data.
Passion for and commitment to the organizational mission and serving as a consultant member of the nursing executive leadership team in developing a successful transition to the future healthcare environment.
Sets an honest, transparent and positive tone in all areas related to patient care, and works in concert with medical staff to establish a collaborative environment.
Strong communication skills in all venues; strong focus on listening to understand.
Great listener, encourages open dialogue and diverse viewpoints with the ability to drive decision making by asking key questions and framing options effectively.
Visible, transparent, genuine, and sincere in intent and actions.
Solutions-oriented coupled with the ability to function well in a culture that values relationships and collaborative decision making.
Ability to serve as a role model in commitment, engagement, and accountability for the provision of outstanding patient care.
Ability to mobilize leadership team for common goals and shared vision.
Positive change agent who builds a solid infrastructure and organizational foundation.
Skilled in positive change management with the ability to effectively manage resistance, conflict and confrontation.
Track record of successful recruitment and retention of high performing nursing and patient care colleagues.
Commitment to diversity, equity and inclusion with emphasis on personal development and growth of colleagues.
Value driven commitment to the provision of quality patient and family centric healthcare services.
Ability to proactively identify problems, lead change, and overcome obstacles.
A successful influencer who can interact effectively, builds strong relationship, and partnerships within and outside of the organization.
Data driven, results-oriented style with a high degree of analytical ability and proven problem-solving skills
Willing to challenge standard thinking with new ideas, approaches and solutions
Exceptional customer service agent focus for patients and colleagues.
A team player who can build collaborative relationships across the organization.
Understands value of technology and able to address issues of costs, benefit, and risk analysis.
Able to proactively cultivate new and innovative approaches and solutions to problems that promotes the mission, vision, values, and culture of South Shore Health.

Nice To Haves

Current certification preferred or to be attained within two year period from date of hire
Professional nursing certification must be maintained while employed in this position

Responsibilities

Provides leadership and recommendations for nursing care quality across all divisions as requested by the CNO.
Models and fosters an environment of professionalism and compassionate care.
Acts as a role model through the demonstration of personal professional development, continuous learning and competency improvement.
Actively collaborates with CNO, ACNO, nurse managers, risk management, infection control, regulatory readiness and quality teams to develop clinical strategies, improve management of quality indicators and updated policies, procedures, education, auditing and practices to align with best practices and requirements.
Consults to assure that the hospital has an effective nursing care quality program.
Responsible to report monthly to CNO their activities.
Provide a written document of these activities along with progress for items that will require more than a month to complete.
Develop a dashboard for this reporting both to the CNO and other interested constituents.
Partners with medical staff and clinical services operations to become more efficient and effective in achieving total cost of care objectives, in alignment with clinical quality and access objectives.
Identifies and implements best practices related to: Clinical Care Management, Utilization Management, Chronic Disease Management, Health Promotion, Hospital Throughput, Patient Placement, LOS Management, and other related areas as indicated.
Develops and implements change management programs including nursing care quality projects in collaboration with nursing and hospital leadership.
In times of transition, supports areas that require interim leadership support.
Actively considers opportunities to grow the abilities, skills, and support of colleagues responsible areas through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.
Creates a supportive, educational, and development-focused environment for all staff.
Ensures the support of a diverse, inclusive, and professional environment for all staff.
Makes recommendations about the Development, implementation, overseeing, and approval of departmental policies, procedures and systems and revises as necessary to maximize efficiency.
Makes recommendations to the responsible persons for ensuring compliance with regulatory bodies and making managers aware of policy and procedure changes.
Develop letters, presentations, announcements, and other communications. All documents must be of the highest caliber of refinement and professionalism.
Serve on committees as needed or assigned by the CNO.
Lead or participate in special projects and perform other related tasks as requested or required.