Nurse Program Supervisor

Mercalis•,

About The Position

The Nurse Program Supervisor is responsible for clinical administrative supervisory work in the coordination of program services, quality assurance and personnel services within the department. Work involves the identification and implementation of program policies and procedures as directed by standard operating and program specific procedures. Work is performed with latitude for independent judgment, and action is reviewed by the Program Manager and Director of Clinical Services through conferences, reports, and observation of results obtained.

Requirements

Registered nurse and 4 years minimum of clinical experience
3-5 years leadership experience
Extensive knowledge of various clinical diseases and therapeutic drug classes
Broad knowledge of clinical licensure rules, regulations, and compliance considerations
Impeccable communication skills
Initiative and strong work ethic critical
Confident in supervising a team professionally, consistently, and fairly
Able to lead within a fluid and dynamic environment
Skilled to change tasks and prioritize in a fast-paced environment consistently and constantly
Excellent problem-solving and decision-making skills required
Attention to detail
Strong organizational skills

Responsibilities

Responsible for performance management and leadership, including but not limited to, coaching, mentoring clinical subordinates (in-person and virtually), employee counseling, employee performance appraisals, conflict resolution, and schedule adherence
Liaison between Program Manager and Team; keeing team abreast on all aspects concerning the Program(s)
Plans daily schedule, assigns tasks and ensures daily goals are met
Submit daily and weekly reports to Program Manager(s) regarding productivity data of team and individual level
Provide organization and direction for daily clinical support according to scope of services provided in the statement of work
Evaluate and monitor Program(s) needs, identify unmet needs and provides recommendations for internal process improvement and workflow efficiency
Follow program guidelines and assists with the implementation of process improvements
Problem solves issues with autonomy and serves as first line of escalation to clinical staff regarding complex clinical situations to communicate to patient and health care providers
Assist with preparation of and participation in client audits
Communicates and coordinates with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
Routinely conducts quality assurance activities through reviews, meetings, reports, observation of results, according to standard operating procedures, program specific procedures, and regulatory compliance
Evaluate the quality and effectiveness of clinical services and to identify areas of opportunity for improvement
Oversee required training, licensure, and competencies of clinical staff
Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
Participate in and conduct team meetings
Assists in hiring clinical staff
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Other responsibilities, as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact