Nurse Practitioner, Message Center

SAC Health • San Bernardino, CA

4d • Hybrid

About The Position

The Message Center Nurse Practitioner integrates advanced nursing processes—including comprehensive assessment, diagnosis, planning, implementation, and evaluation—to deliver high-quality healthcare and ensure continuity of outpatient care. The NP works within the Nurse Practitioner Scope of Practice and is accountable for coordinating outpatient care, including advanced treatment plans, in collaboration with interdisciplinary teams. The role also supports efficient Message Center operations and patient care needs.

The position is scheduled five days per week, eight hours per day, Monday through Friday, at the Brier Clinic in California. Administrative hours can be worked remotely. Position features include leaving on time, a shared on-call schedule, and work/life balance.

Requirements

• Master's degree and completion of an NP curriculum.
• Active California Registered Nurse (RN) license.
• California Nurse Practitioner Certificate.
• At least one year of experience in an area of NP specialty.
• At least two years of RN experience in an acute care setting or subspecialty clinic environment.
• Obtain EPIC certification for the module hired into.
• Proficiency in EMR systems such as Epic and advanced computer skills in MS Excel, PowerPoint, Outlook, and Word.
• Ability to use planning software and spreadsheets for scheduling and data analysis.
• Typing speed of 40 WPM and accurate copying skills.
• Effective telephone use for patient communication and care coordination.
• Strong interpersonal and communication skills, including active listening, empathy, cultural sensitivity, collaboration, and ability to build rapport and trust.
• Critical thinking, problem-solving, attention to detail, and ability to prioritize tasks efficiently in a fast-paced healthcare environment.
• Must be legally authorized to work in the United States on a full-time basis and must not now or in the future require employment visa sponsorship.

Nice To Haves

• Doctorate degree.
• National Provider Identifier (NPI).
• DEA license (recommended).
• Management experience.

Responsibilities

• Apply advanced nursing knowledge and skills within the NP scope of practice to manage call queues, perform triage, coordinate patient referrals, and provide patient and family education.
• Develop and implement educational programs for patients, families, and healthcare professionals based on their needs and health conditions.
• Serve as a clinical resource for Message Center staff, physicians, patients, and other departments on medical and nursing matters.
• Conduct comprehensive nursing assessments and perform simple and complex diagnostic and therapeutic procedures required by the patient population served by the NP Message Center.
• Participate in quality improvement initiatives, including developing and evaluating care standards.
• Stay informed about insurance information and regulations affecting patients and families, and ensure compliance with insurance authorization requirements.
• Instruct and schedule patients for provider-ordered tests and procedures, assist with authorizations, and communicate test results after provider review.
• Follow departmental procedures and standards, and recommend methods or processes to improve care quality, efficiency, and effectiveness.
• Assist in developing and updating Message Center guidelines and procedures to support efficient workflow and best practices.
• Coordinate and participate in cross-training other Message Center team members.
• Collaborate with multidisciplinary teams to coordinate complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources.
• Develop and implement community health education and disease-prevention initiatives, including wellness programs, screenings, and outreach events.
• Perform other duties as outlined in the official job description and as needed to support operations and patient care.

Benefits

• Industry-leading PTO accrual, accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty.
• Bereavement leave.
• SAC Health covers approximately 85% of team member health premium costs, which may vary by benefit plan selection.
• Retirement plan with up to 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level