Nurse Practitioner, Message Center

SAC Health • San Bernardino, CA

1d • Hybrid

About The Position

The Message Center Nurse Practitioner (NP) uses advanced nursing processes—including comprehensive assessment, diagnosis, planning, implementation, and evaluation—to deliver high-quality healthcare and continuity of care. The NP works within the NP Scope of Practice and is accountable for coordinating outpatient care, including advanced treatment plans, in collaboration with interdisciplinary teams. The position also supports efficient Message Center operations and patient care needs.

The schedule is five days per week, eight hours per day, Monday through Friday. Administrative hours can be remote. The position is located at Brier Clinic in California and features a shared on-call schedule, with an emphasis on work/life balance and leaving on time.

SAC Health describes its approach as culturally responsive, patient-centered, whole-person, and team-based care. The organization identifies itself as the largest Teaching Health Center FQHC, with 11 locations and 44 specialties, and notes NCQA Patient-Centered Medical Home Level 3 certification and approval for NHSC and NCLRP loan forgiveness programs.

The role requires a master's degree and completion of an NP curriculum, an active California RN license, and a California Nurse Practitioner Certificate. A doctorate, NPI, DEA license, and management experience are preferred or recommended as stated. The NP must obtain EPIC certification for the module associated with the position. Required experience includes at least one year in an NP specialty and two years as an RN in an acute care setting or subspecialty clinic environment. The role also requires technical proficiency with EMR systems and common office software, effective communication and collaboration skills, and the ability to analyze complex medical situations and prioritize work in a fast-paced environment. Applicants must be authorized to work full-time in the United States without requiring employment visa sponsorship.

Requirements

• Master's degree and completion of an NP curriculum.
• Active California Registered Nurse (RN) license.
• California Nurse Practitioner Certificate.
• At least one year of experience in an area of NP specialty.
• At least two years of experience as an RN in an acute care setting or subspecialty clinic environment.
• Obtain EPIC certification for the module associated with the position.
• Proficiency in EMR systems such as Epic and advanced computer skills in MS Excel, PowerPoint, Outlook, and Word.
• Ability to use planning software and spreadsheets for scheduling and data analysis.
• Typing speed of 40 WPM and accurate copying skills.
• Effective telephone skills for patient communication and care coordination.
• Strong interpersonal, communication, collaboration, active listening, empathy, and cultural sensitivity skills.
• Ability to analyze complex medical situations, make informed decisions, adapt to evolving patient needs, solve problems, pay attention to detail, and prioritize tasks in a fast-paced healthcare environment.
• Legal authorization to work in the United States on a full-time basis without requiring employment visa sponsorship, now or in the future.

Nice To Haves

• Doctorate degree.
• National Provider Identifier (NPI).
• DEA license (recommended).
• Management experience.

Responsibilities

• Manage call queues, perform triage, coordinate patient referrals, and provide comprehensive patient education to patients and families within the NP scope of practice.
• Develop and implement educational programs tailored to the needs of patients, families, and healthcare professionals.
• Serve as a clinical resource for Message Center staff, physicians, patients, and other departments on medical and nursing matters.
• Conduct comprehensive nursing assessments and perform simple and complex diagnostic and therapeutic procedures required by the patient population.
• Participate in quality improvement initiatives, including the development and evaluation of care standards.
• Stay informed about insurance information and regulations affecting patients and families, and ensure compliance with insurance authorization requirements.
• Instruct and schedule patients for ordered tests and procedures, help obtain authorizations, and communicate test results after provider review.
• Deliver care in accordance with departmental procedures and standards, and recommend methods or processes to improve quality, efficiency, and effectiveness.
• Assist in developing and updating Message Center guidelines and procedures to support efficient workflow and best practices.
• Coordinate and participate in cross-training other Message Center team members.
• Collaborate with multidisciplinary teams on complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources.
• Develop and implement community health education and disease prevention initiatives, including wellness programs, health screenings, and outreach events.
• Perform other duties as needed to support Message Center operations and patient care.

Benefits

• Industry-leading PTO accrual, accrued per pay period.
• Sick leave.
• Paid holidays.
• Paid jury duty.
• Bereavement leave.
• SAC Health covers approximately 85% of team member health premium costs, which may vary by benefit plan selection.
• Retirement plan with up to an 8% employer contribution.
• Continuing education and learning benefits.
• Annual mission trip.

What This Job Offers

• Job Type: Full-time