Inbox Specialist)

UPMC•Lemoyne, PA

10d•Hybrid

About The Position

UPMC in Central PA is seeking a Certified Registered Nurse Practitioner to join its Primary Care team in a hybrid Float and Inboxologist role. This is a unique opportunity for an experienced APP who enjoys variety, collaboration, and making a meaningful impact on access and care coordination across primary care practices. The successful candidate will provide short-term clinical support at multiple clinical sites providing acute care and serve as an Inboxologist, managing Epic in-basket responsibilities to help reduce the administrative burden on providers and improve continuity of care. The role involves providing acute patient care at UPMC Primary Care practices within a defined region, filling in during periods of provider leave, transition, or high demand. It also includes delivering same-day acute care during business hours, using a patient-centered medical home (PCMH) model, and supporting care teams by managing Epic in-basket messages, including lab results, refill requests, and patient communications. Collaboration with office staff, physicians, and other APPs is essential to ensure continuity, safety, and timeliness of care.

Requirements

Current licensure and certification to practice in the Commonwealth of Pennsylvania.
A minimum of 2 years of experience in family medicine, urgent care, or a similar outpatient setting required.
Strong working knowledge of Epic EMR and in-basket workflows is essential.
Willingness to be flexible and adaptable to meet evolving demands of shifting clinics and inbox responsibilities
Excellent clinical judgment, adaptability, and communication skills.
Must obtain and maintain hospital privileges as required by the practice.
Demonstrate the knowledge and skills necessary to provide care and/or interact appropriately with the patients served as specified below
Demonstrate knowledge of the principles of growth and development over the life span
Possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs
Provide the care needs as described in the department policy and procedures
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families
Ability to work productively and effectively within a complex environment
Handle multiple/changing priorities and specialized equipment
Critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care
Good clinical judgment
Critical thinking skills necessary to exercise and lead others in application of acceptable standards of practice
Mobility and visual manual dexterity
Physical stamina for frequent walking, standing, lifting, and positioning of patients
This position is dependent upon successful attainment and maintenance of hospital privileges, if applicable to the Business Unit practice.
The successful completion of an approved nurse practitioner program is required
Current state RN license and CRNP certification are required
National certification, eligible for licensure by Pennsylvania board of nursing, eligible for certification as a CRNP by Pennsylvania state board of nursing
Current CPR certification is required
Act 33 Clearance will be required
Act 73 Clearance will be required
Act 34 Clearance required
The successful completion of an approved Nurse Practitioner or a graduate of a physician assistant program accredited by the Accreditation Review Commission on Education for the physician assistant (ARC-PA) program is required
Completion of National Certification
Must achieve a Solid/Strong/Good performance rating or higher on annual performance evaluation for consideration and to maintain status annually
Completion of an OAPP approved professional contribution within one year of hire or promotion into the position.
Must have department chair approval for promotion
ACLS or ITLS or NALS or PALS or ACLS or other certifications listed must meet AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
OAPP: If practicing in an outpatient or other non-inpatient setting, APPs can use one of the certifications above or use a business unit approved certification which is relevant, and value added to the practice setting.

Nice To Haves

BSN, MSN is preferred
Professional nursing experience and/or nurse practitioner experience is preferred
BSN, MSN preferred for CRNP, BS or MS preferred for PA

Responsibilities

Applies basic professional practice knowledge and skills appropriate for practice setting.
Communicates effectively, both verbally and in documentation.
Demonstrates critical thinking in all areas of professional practice.
Learns to incorporate acceptable standards of professional practice as well as business unit and health system's goals to improve patient safety, quality, and satisfaction.
Formulates a plan of care that considers individual patient needs.
Demonstrates initiative and seeks formal and informal opportunities to improve clinical practice.
Seeks guidance and asks questions to continuously improve professional practice.
Builds relationships with patients, families, and colleagues.
Identifies ethical situations within patient care or within the workplace and seeks assistance.
Professionally accepts assignments that gradually increase patient load and complexity.
Actively engages in clinical development of all members of the healthcare team.
Requests opportunities to learn advanced professional practice techniques from senior healthcare team members.
Seeks, accepts, and utilizes performance feedback from peers, preceptors, and unit/department Leaders as a learning opportunity and to improve practice.
Demonstrates enthusiasm for continuous learning and identifies and creates a plan for the continuation of learning and development.
Identifies patient and family needs for education and provides basic education to support the episode of care.
Seeks professional development and involvement through membership in a professional organization and/or reading professional literature on a regular basis.
Demonstrates a basic knowledge of research, how it affects practice and who/what resources are available to assist with evidence-based practice by asking questions, demonstrating interest, participating in journal clubs.
Clinical practice demonstrates knowledge of how quality and innovation impacts patient satisfaction, safety, and clinical quality outcomes.
Identifies opportunities for improvement in the clinical area.
Demonstrates the ability to communicate clearly and effectively with all members of the health care team.
Begins to demonstrate awareness of cultural diversity, horizontal violence, and impairment in the health professions.
Cares for patients and self by supporting safety in the workplace.
Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care.
Makes recommendations for the improvement of clinical care and the health of the workplace and welcomes and participates in change initiatives.
Leads by investing and building healthy relationships among colleagues and other disciplines.
Shows the ability to set priorities.
Begins to serve as an engaged member of a team supporting colleagues in service to patients and families and may participate in task forces or other initiatives.
Provide acute patient care at UPMC Primary Care practices within a defined region, filling in during periods of provider leave, transition, or high demand.
Deliver same-day acute care during business hours, using a patient-centered medical home (PCMH) model.
Support care teams by managing Epic in-basket messages, including lab results, refill requests, and patient communications.
Collaborate with office staff, physicians, and other APPs to ensure continuity, safety, and timeliness of care.