Nurse Practitioner (NP) Manager – Orthopedic Clinical & Triage Operations
OrthoAtlanta•Atlanta, GA
About The Position
Are you an experienced Nurse Practitioner with strong leadership skills and a passion for advancing musculoskeletal care? Do you excel in high‑volume clinical environments and enjoy optimizing workflows, and elevating clinical quality? We are seeking a Nurse Practitioner (NP) Manager to lead our orthopedic triage and clinical support call center operations, ensuring exceptional patient care, efficient processes, and high-performing clinical teams.
Requirements
- Active Nurse Practitioner (NP) license in Georgia
- Minimum 3–5 years of NP clinical experience (orthopedics strongly preferred)
- Prior leadership or supervisory experience
- Strong clinical judgment with comfort overseeing triage and high‑volume workflows
- Excellent communication, collaboration, and team‑building skills
Nice To Haves
- Experience in ambulatory orthopedic or specialty practice
- Background in triage protocol development or clinical pathway design
- EMR proficiency (Epic, Athena, etc.)
- Experience with quality improvement or clinical operations
Responsibilities
- Lead, mentor, and develop a team of Medical Assistant Triage Operators
- Ensure team adherence to standardized orthopedic assessment practices
- Conduct performance evaluations and guide ongoing training initiatives
- Oversee orthopedic telephone and electronic triage operations
- Serve as the primary escalation point for high‑acuity triage decisions
- Collaborate with CMO and Operations Team to refine and update triage protocols
- Support safe, evidence‑based patient navigation and care coordination
- Monitor and analyze quality metrics (response times, escalation accuracy, patient outcomes)
- Lead workflow optimization and continuous improvement initiatives
- Partner with clinical leadership to standardize best practices and education
- Participate in quality assurance reviews and clinical audits
- Act as liaison between triage staff, providers, and administrative leadership
- Escalate patient safety concerns appropriately
- Support onboarding, competency validation, and ongoing staff development
- Ensure accurate, timely documentation and EMR best practices
- Maintain compliance with clinical standards, HIPAA, and regulatory requirements
- Participate in chart reviews and quality improvement programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
