Nurse Practitioner, Message Center

SAC Health • San Bernardino, CA

9d • Hybrid

About The Position

The Message Center Nurse Practitioner (NP) integrates advanced nursing processes, including comprehensive assessment, diagnosis, planning, implementation, and evaluation, to deliver high-quality healthcare services and ensure continuity of care for patients. This role utilizes advanced knowledge of nursing principles, practices, and ethics to perform duties within the NP Scope of Practice. The NP has authority and accountability for coordinating outpatient care, including advanced treatment plans, and collaborates with interdisciplinary teams to optimize patient outcomes and enhance patient satisfaction. This position performs other duties as needed to support efficient operations of the Message Center and meet patient care needs in the outpatient setting.

Requirements

• Master's Degree and completion of NP curriculum required.
• Active California Registered Nurse (RN) license and California Nurse Practitioner Certificate required.
• Minimum one year experience in an area of NP specialty required.
• Minimum two (2) years of experience as an RN in an acute care setting or in a sub-specialty clinic environment required.
• Proficiency in EMR systems like Epic, advanced computer skills in MS Excel, PowerPoint, Outlook, and Word, as well as, the ability to use planning software and spreadsheets for scheduling and data analysis.
• A typing speed of 40 WPM is needed for efficient data entry, along with accurate copying skills.
• Effective telephone use is essential for patient communication and care coordination.
• Exhibit strong interpersonal abilities to communicate effectively and collaborate with patients, families, healthcare professionals, and interdisciplinary teams.
• Possess critical mental faculties to analyze complex medical situations, make informed decisions, and adapt to evolving patient needs.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• Doctorate preferred.
• National Provider Identifier (NPI) preferred.
• DEA License recommended.
• Management experience preferred.

Responsibilities

• Apply advanced nursing knowledge and skills within the NP scope of practice to manage call queues, perform triage, coordinate patient referrals, and provide comprehensive patient education to patients and their families.
• Develop and implement educational programs tailored to the specific needs of patients, families, and healthcare professionals related to various health conditions.
• Serve as a clinical resource and provide expertise to message center staff, physicians, patients, and other departments on medical and nursing matters.
• Conduct comprehensive nursing assessments and perform both simple and complex diagnostic and therapeutic procedures required by the patient population served by the NP message center.
• Actively participate in quality improvement initiatives aimed at enhancing the quality of care provided by the NP message center, including the development and evaluation of care standards.
• Stay informed about current insurance information and regulations affecting patients and families, ensuring compliance with insurance authorization requirements.
• Instruct and schedule patients for tests and procedures ordered by healthcare providers, assist with obtaining authorizations, and communicate test results to patients after review by healthcare providers.
• Deliver high-quality patient care by adhering to departmental procedures and standards, and recommend innovative methods or processes that enhance quality, efficiency, and effectiveness of care.
• Assist in the development and updating of guidelines and procedures within the NP message center to ensure efficient workflow and adherence to best practices.
• Coordinate and actively participate in the cross-training of other team members within the NP message center to ensure a cohesive and skilled workforce.
• Collaborate with multidisciplinary teams to coordinate complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources.
• Develop and implement initiatives to promote health education and disease prevention within the community served by the NP message center, including wellness programs, health screenings, and outreach events.
• Other duties as outlined in the official job description.

Benefits

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level