Nurse Practice Manager

Town Square Health•City of Rochester, NY

9d•Onsite

About The Position

Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our multi-specialty health centers serve Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team! This is not a traditional practice management role. You’ll join at an early stage with the chance to help build a health center and a care model from the ground up. That means real ownership, real influence, and the ability to shape how clinical and operational excellence comes to life day-to-day. There is also real complexity. Building a patient panel, establishing workflows, and creating a high-functioning team takes time, problem-solving, and resilience. For the right person, that’s exactly what makes this exciting. You’ll have the opportunity to: Build and lead a care team in a brand-new environment Influence how care is delivered and coordinated Improve outcomes for Medicare patients through a more thoughtful, proactive approach Help define what “great” looks like as we scale into new markets You’ll be at the intersection of clinical excellence and operational leadership, blending direct patient care with the strategic oversight needed to scale a growing practice. This isn’t just about management; it’s about providing real-time clinical guidance while simultaneously building the workflows and team structures that define our care model. You’ll move fluidly between mentoring your staff and solving complex operational hurdles, owning outcomes from end to end. Beyond the day-to-day readiness of the clinic, you will be the primary architect of your team: recruiting, onboarding, and coaching a high-performing group to ensure safety, compliance, and a seamless experience for every patient.

Requirements

3+ years of progressive experience as a registered nurse in a primary care, community health, or ambulatory setting.
Current Registered Nurse (RN) license in New York.
Bachelor of Science in Nursing (BSN) required.
Deep understanding of clinical judgment, patient care, and problem-solving skills.
Experience with healthcare operations, clinical practices, billing, reimbursement, and quality improvement.
Experience supervising, mentoring, and providing performance management to direct reports.
Strong analytical skills and comfort with data-driven decision-making.
Excellent leadership, collaboration, and communication abilities.
Mission-driven, collaborative mindset and a passion for improving access to high-quality primary care.

Nice To Haves

Master’s degree in Nursing, Business, Healthcare Administration, or related field preferred.

Responsibilities

Provide direct patient care, triage, and education to ensure adherence to clinical standards and best practices.
Oversee and mentor clinical staff in workflows, patient safety, and quality care delivery utilizing a nursing lens.
Lead day-to-day clinic operations, including scheduling and resource management, ensuring efficiency and compliance.
Achieve goals related to quality, financial performance, patient satisfaction, and staff engagement.
Lead recruitment, onboarding, training, supervision, and mentorship for a growing clinical team.
Act as an advocate for both patients and staff, fostering a supportive, inclusive, and patient-centered culture.