Nurse Navigator

ProHEALTH Medical Management•New York, NY

1d•Onsite

About The Position

The Nurse Navigator will support patients and their families during their course of treatment at the New York Proton Center, including, but not limited to, pre-treatment education, assessing higher-level-care needs, and communicating with patient care teams. Additional responsibilities for this role include collaborating with appropriate agencies to advocate for services, following up on the patient’s status, and providing clinical care, as needed. The Nurse Navigator will provide high quality customer service to our patients and their families.

Requirements

Registered nurse
Basic Life Support (BLS) certification
Ability to identify resources and utilize problem solving skills in order to meet patient’s individual needs
Strong written and verbal communication skills
Attention to detail and problem solving skills

Nice To Haves

Prior oncology experience, preferred
Minimum of 3 years medical office or clinical environment experience, preferred
Strong IV placement skills, preferred

Responsibilities

Listen to patient and caregiver questions and give well informed answers in a way patients and caregivers can understand, and know when to defer questions to appropriate care-team members
Educate and prepare patients and their families prior to their NYPC treatment planning appointment, including referring to additional resources, as needed.
Facilitate patient’s first NYPC appointment with treatment planning team including: obtaining consent(s), placing IVs, and administering contrast per established protocol.
Guide patients throughout their treatment course and help facilitate the planning, scheduling, and implementation of day-to-day clinical activities
Provide personalized support for higher-risk patients i.e., patients with limited support system or resources, etc.
Collaborate with patient care team to better understand the social and emotional factors potentially impacting the patient’s health status
Monitor patient adherence to their NYPC appointments and notify patient care team of compliance concerns
Provide critical feedback to other members of the NYPC clinical team by participating in multi-disciplinary team meetings
Coordinate chemotherapy appointments with proton therapy appointments, as needed
Arrange referrals and appointments for New York Proton Center patients with other medical providers, including surgeons, medical oncologists, medical subspecialists, gynecologists, dentists, etc., as needed
Utilize quantitative measures to monitor patient progress
Monitor patient satisfaction surveys / complaints
Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
Perform other job-related duties, as assigned