Nurse Navigator
About The Position
The Nurse Navigator is a registered nurse with oncology expertise who coordinates and guides patients through the cancer care continuum by providing patient-centered education, triage, and care coordination. The position ensures patients understand their diagnosis, treatment options, appointments, financial resources, and support services, and provides care management to reduce barriers to safe, timely, and compassionate multidisciplinary outpatient oncology care. This is a full-time position at the Kenmoor clinic, with three 10-hour shifts scheduled between Monday and Friday. The stated work hours are 8:00 a.m. to 6:00 p.m.
Requirements
- Licensed Registered Nurse in the State of Michigan.
- Oncology Certified Nurse certification, or acquisition within one year of employment.
- ONS Chemotherapy / Biotherapy Provider Card, or acquisition within six months of employment.
- Michigan Institute for Care Management and Transformation (MICMT) Training, or acquisition within 60 days of employment.
- BLS certification, or acquisition within 90 days of employment.
- Successful completion of the company competency-based orientation program.
- Working knowledge of outpatient oncology treatment pathways, symptom management, patient education, and triage principles.
- Strong communication, patient teaching, interdisciplinary coordination, and management-of-priorities skills.
- Experience with electronic health records, scheduling and referral workflows, and documentation standards in an ambulatory setting.
- Ability to function effectively in a fast-paced outpatient environment with strong attention to timeliness, accuracy, and patient service.
Nice To Haves
- Two to three years of nursing experience with exposure to nurse navigation, ambulatory oncology operations, infusion services, or multidisciplinary cancer clinic coordination.
Responsibilities
- Serve as the primary clinical contact for patients, families, and caregivers at consultation and during the transition to treatment, including surveillance.
- Coordinate diagnostic work-up, treatment starts, and follow-up visits across ambulatory oncology services, including infusion, radiation oncology, surgery, imaging, genetics, and specialty referrals.
- Collaborate with physicians, advanced practice providers, infusion nurses, pharmacists, social workers, dietitians, financial counselors, and community resources.
- Educate patients about their diagnosis, treatment plan, chemotherapy or immunotherapy, symptom reporting, side-effect management, and clinic workflows.
- Support timely prior authorization, referrals, retrieval of outside records, and coordination of tests or procedures to avoid delays in care.
- Identify and help address barriers to treatment adherence, including transportation, financial concerns, scheduling challenges, language access, and psychosocial needs.
- Track patient progress through key ambulatory milestones and document navigation interventions, education, and outcomes in the electronic health record.
- Conduct ongoing assessment and telephone triage, identify urgent symptoms or changes in condition, and promptly escalate them to the appropriate provider.
- Participate in care management services by coordinating continued follow-up, supporting high-risk patients, promoting treatment and symptom-management adherence, performing proactive outreach, and ensuring interdisciplinary team collaboration.
- Partner with Nursing Leadership on quality improvement activities, navigation metrics, patient experience initiatives, and workflow optimization.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
